Field Service/Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Engineer, you will implement automation solutions. You will develop your technical skills, build customer relationships, and contribute to our growth. You will provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.

Your Responsibilities:

• Provide field services to support the installation, startup, maintenance, and operation of automation control systems, Motion systems, manufacturing systems, industrial networks, and the individual products which comprise these systems.
• Improve commercial customer interface, project planning, project and site management and development and implement preventive and predictive maintenance programs, and provision of expert-level service support to resolve complex problems relating to products, technologies, and industry processes.
• Can handle escalations that involve working with other products, or group of other products outside of their core area.
• Expertise in applying automation technology to a specific process (e.g., tension control, press control).
• Identify opportunities for and lead efforts to re-use engineering about application solutions or technologies across multiple projects.
• Self-perform by interpreting some of the information gathered by the tools and engaging a higher level of expertise.

The Essentials - You Will Have:

• University degree in Electrical, Electronic or Engineering relevant
• Minimum 7 years of engineering and field experience.
• Ability to travel frequently, approximately 80-85% of the time.
• Deliver technical presentations to internal and external customers.
• Experience collaborating with sales teams and customers.
• Commitment to quality and customer service.
• Positive mindset and ability to work in challenging commercial situations.
• Demonstrate composure and balance in multiple situations, especially when dealing with customer expectations.

The Preferred - You Might Also Have:

• Computer programming skills (e.g., C++, C#, Java).
• Proficiency in English (both verbal and written).
• Ability to build and maintain strong relationships with main customers and partners.
• Provide guidance and professional development to other team members.
• React and respond quickly to urgent customer needs, ensuring a timely and quality response.
• Plan and prepare the necessary resources to meet customer demands.
• Identify areas of inefficiency and development of improvement plans.
• Articulation of the value of Rockwell Automation services and solutions to customers and the sales team to inspire confidence and secure business.
• Comprehension of Rockwell Automation's strategic framework and how their role contributes to the strategic goals.
• Understanding of the growth on Rockwell Automation that you will be timely and quality response to urgent customer requests has.
• Willingness to travel to different regions and sub-regions.
• Take ownership of goals and activities and managing them.
• Follow safety procedures and guidelines to protect themselves and others.

The statements above outline the primary responsibilities and expectations for the role but are not an exhaustive list of all tasks involved.

At Rockwell Automation, we are dedicated to establishing a diverse, equitable and inclusive work environment where all employees experience trust and belonging so that they are enabled and inspired to do their best work. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.