Field Support Manager

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Primary Responsibilities: The Field Support Manager is primarily responsible for completing key market and operational tasks to enable each market to function at its highest capacity and deliver excellence from construction through Move-in experience.

• Location: Charleston, SC (on the road / remote position)

Skills & Competencies:

• 2+ years of work experience in a related field or work, preferably property management, maintenance or construction.
• Demonstrated organizational and communication skills.
• Demonstrated ability to problem solve to achieve market goals.
• Demonstrate the desire and ability to manage a team.
• Experience working in a customer focused, fast paced environment.
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
• Knowledge of fair housing and local real estate laws, a plus
• Intermediate knowledge of Word, Excel, and PowerPoint, a plus
• Strong technology acumen with the ability to quickly learn and adapt to various apps and software tools.
• Demonstrated ability to work independently and as a team.
• Appropriate means (reliable Wi-Fi, uninterrupted workspace) to work from home when not in the field at rental properties.
• Valid driver's license and reliable transportation to conduct daily site/property inspections and other duties as needed in the field. Compensation for mileage is provided.

Essential Field and Administrative Job Functions:

• Schedule and oversee part-time team members.
• Assist with financial monitoring of market performance.
• Regularly inspect vacant homes and performs light cleaning tasks to ensure asset is always tour or MI ready and to validate prospect feedback.
• Demonstrate basic maintenance repair skillset to change smoke detector batteries, light bulbs, filters, reprogram garage door remote, etc., as necessary, and the ability to identify larger concerns that impact the asset.
• Communicate information with cross-functional team members; ability to use technology to take appropriate photos and complete documentation of inspections or provide updates while in the field.
• Ability to act on behalf of the Market as a representative witness in court or municipality events.
• Assist in utility inspections.
• Promote and perform exceptional customer service for residents.
• Install, remove, and troubleshoot temporary or permanent lockboxes.
• Prepares home for Move-In, by identifying any issues, removing any non-essential signage, rekeying the home.
• Verify HOA, HUD, City, and other municipality inspections/violations.
• First-line validation for scammers, unauthorized occupants, and vacancy checks. Take photos, work with local law enforcement when needed, and post appropriate Abandonment Notice or similar at door.
• Conducting business in a courteous and professional manner.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities:

• On-time completion of assigned inspections daily/weekly
• Inspections audited regularly for accuracy
• Responsible in part for the market’s occupancy, downtime and maintaining homes that comply with the Company standards.
• Move-in maintenance issues (< 0.5 items / home)

Why Work for Maymont Homes?

At Maymont Homes, our mission is simple yet impactful:“We Positively Impact the Lives in the Communities We Serve.” By joining our team, you become part of a company that makes a meaningful difference every day, both through our work and through company-sponsored volunteer initiatives. Here, you’ll have the opportunity to enrich the communities around you—while advancing your career in a supportive and rewarding environment.

What We Offer:

Comprehensive Benefits Package

Our benefits, provided by Brookfield, are designed with your well-being in mind. With an immediate 5% match on our 401(k) plan, substantial wellness credits that help reduce health care costs, and up to 160 hours of paid time off per year for full-time employees, you’ll enjoy a package that supports both your health and financial goals.

Stability and Support

As part of Brookfield Asset Management—one of the world’s leading real estate asset management companies—you’ll benefit from the resources and stability of a large, financially secure parent company. This strong backing allows us to pursue ambitious growth and development initiatives.

Career Advancement Opportunities

With our ongoing expansion into new markets, there’s ample room for growth and advancement within Maymont Homes. We’re committed to investing in our employees’ careers, providing pathways for professional development and promotion.

Resident-Focused Values

At Maymont Homes, our residents are at the heart of everything we do. We believe that exceptional service fosters lasting resident satisfaction, and our commitment to our residents’ needs drives our everyday operations. This resident-first approach reflects our core values and strengthens the communities we serve.

Join Maymont Homes and be part of a team that’s making a positive impact while enjoying a fulfilling and progressive career path.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road