Field Support Specialist

Who Are We?

Foodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide. With over 30,000 clients spanning the Australia, New Zealand, UK, Ireland, USA, Canada, and more, we empower our partners to thrive in a competitive market through innovative technology solutions.

Our Mission

Our mission is to enhance the consumer experience from the moment an order is placed until it arrives at the door and beyond. By leveraging a 0% commission model, cutting-edge technology, dedicated customer service, and national advertising campaigns, we ensure our restaurant and takeaway partners are in the best possible hands.

Our Solutions

We offer a comprehensive turn-key solution to drive business growth and open new revenue streams:

Web and Mobile Ordering: A consumer-focused food ordering platform and personalised websites that enable customers to order their favourite dishes with ease.

3rd Party Order Aggregation & Dispatch: Seamless integration with multiple ordering platforms and efficient delivery management.

Complete Hardware/Software POS Systems: Robust systems supporting extensive POS integrations, on-premise self-order kiosks, QR code ordering and payment, table-side mobile order/receipt printers, and more.

Modular White Label Solutions: Our solutions are offered on a modular basis, allowing clients to choose the services that best suit their business needs.

Our Commitment

We are dedicated to supporting our partners with a product and development team that ensures smooth operation and continuous innovation. Foodhub rivals giants like Just Eat (Menulog) in the UK, and we aim to replicate this success globally.

About the role :

The Field Support specialist role is a customer-facing role responsible for providing technical support, troubleshooting EPOS system issues, and ensuring seamless operation for restaurant and takeaway partners. Providing account management support, a New client hardware installations and software configuration, along with new client training. 'Drop in' support and reactive support regarding escalated technical issues

Responsibilities:

• Liaising with customers to troubleshoot and diagnose issues remotely
• Answering calls out of hours on a rota basis
• Applying fixes and performing maintenance tasks on customer EPOS systems
• Training external or internal users of all levels to use our software and systems
• Provide IT technical support and assistance to group employees.
• Selling merchandise and other products to existing clients.
• Excellent communication and customer-facing skills.
• Self-motivated, able to use own initiative and confidence to question.
• Effective team worker and able to deal and work with people of all levels.
• Proactive with good problem-solving skills.
• Excellent organisation and time management skills to meet set targets and deadlines
• Working collaboratively with internal technical and project teams to solve customer issues

Desired:

• Previous experience in working within the Restaurant and Fast-Food industries
• Previous experience of IT systems

Qualifications:

• Any relevant qualifications or experience covering the above will be taken into account.
• Should have a Car and a Valid Driving licence.

Benefits

• A competitive salary
• Superannuation
• 33 days annual leave (inclusive of Bank Holidays)

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Work from home

Schedule:

• Morning shift

Experience:

• Field service: 2 years (Required)
• Account management: 2 years (Required)
• POS: 1 year (Required)

Location:

• Auckland City, Auckland (Required)