Field Technical Support Graduate

Field Technical Support Graduate

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

Field Technical Support is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You’ll be part of our Field Delivery team where you will actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Contribute toward the technical direction and technical strategies within the organisation and for external customers.

Responsibilities:

• Provide onsite support at customer sites with the installation, configuration, and implementation of compute and storage solutions.
• Provide onsite break fix support to troubleshoot and resolve technical issues/problems on customer systems.
• Work under the guidance and supervision of experienced team member to accomplish the assigned tasks.
• Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
• Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.

Education and Skills Required:

• Diploma / Bachelor’s degree or equivalent in Computer Science, IT, or related fields.

• Conceptual understanding of IT infrastructure environments.
• Basic software and hardware knowledge of computing, storage and peripheral devices.
• Communicate effectively to technical level and first-level management within an organization.
• Good analytical and problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
• Customer orientated with high level of service attitude

#singapore #graduates #sgstudenthiring2025

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#singapore

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.