Financial Customer Service Representative

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At Pay2day, excellent customer service is the key to our success. We are looking to hire enthusiastic individuals that understand the importance of excellent customer service. Our ideal candidates are looking for an opportunity to develop their personal and professional skills, while helping our clients meet their financial goals.

Pay2day is a growing financial services business. We currently have several locations around the GTA and are continuing to expand. This position if perfect for you if you are looking to join a diverse, fun and dynamic team with potential for career growth and ongoing development. As a Customer Service Representative you will be responsible for providing superior service to your clients, with a focus on building rapport while using a sales approach.

We are looking for a Candidate with open availability. Which means you would be available to work any day and any shift between the hours of 6:30am to 9:30pm.

Your responsibilities will also include:

• Cash handling/teller responsibilities
• Opening/closing the branch
• Performing daily calls to remind clients of payment arrangements
• Reviewing applicants/completing financial risk assessment to determine approvals
• Responding to client inquiries/Information requests by both clients and senior management
• Collaborate with various departments to maximize profit while focusing on exceptional customer service
• Focusing on client retention
• Marketing/growing the business

We are looking for the following candidate profile:

• A high school diploma and equivalent work experience
• A passion for customer service and sales excellence
• Experience in finance is preferred
• Proven ability to multi-task
• Basic computer skills
• Energetic, enthusiastic, and goal oriented
• Able to thrive in a fast-paced environment
• Outgoing personality
• Team player
• Dependable
• Adaptable

Job Type: Full-time

Pay: $17.55-$18.55 per hour

Benefits:

• Dental care

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Cash handling: 1 year (preferred)

Work Location: In person