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Financial Services Administrator (12 Month Mtc)
Posted on Dec. 21, 2024
- Sydney, Australia
- 0 - 0 USD (yearly)
- Full Time

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We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
- Fantastic opportunity to gain a deeper understanding of financial services and be involved in meaningful work across the business that will challenge you and enrich your career path.
- Challenger offers excellent development and progression opportunities tailored to individual career plans for those willing to commit to the role.
- You will be working in a supportive, team-based environment and have exposure to all aspects of the company.
- We work flexibly in our Sydney CBD offices; after onboarding you will generally spend 3 days a week in the office (with additional days as required).
- This role is available for an initial period of 12 months.
- Processing applications, maturities, and withdrawals for clients within set SLAs
- Vetting incorrect forms and requests and following up via email and outgoing phone calls to investors and financial advisers
- Identify and escalate priority issues with Leaders for quick resolution.
- Make responsible decisions within limits of authority to resolve minor difficulties and devise solutions to unique problems.
- Attend relevant training and meetings and demonstrates constructive participation in collaborative settings.
- Leverage your creativity to identify opportunities to recommend and influence process improvements.
- Desire to support our extended team to meet customer servicing needs by skilling up.
- Other duties as assigned by Team Leader to meet customer and team needs.
- 12 months customer service experience (not limited to financial services).
- You will ideally have studied in a finance related discipline.
- Confident and professional written communication skills.
- Strong active-listening and verbal-communication skills.
- Sound computer literacy and the ability to work with multiple applications.
- Great attention to detail, you’ll pride yourself on your accuracy.
- Demonstrated success working in a team.
- Awareness of customer service principles and practices.
- Ability to multitask and manage time effectively.
- An understanding of Retirement and Managed Investment products in the Australian market would be highly regarded.
- RG271 preferred.
- Lean Six Sigma certified highly regarded
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