Floor Manager

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A retail floor manager oversees daily sales-floor operations, manages floor staff, and drives sales targets to ensure a smooth shopping experience and optimal store performance.

Here is a breakdown of the core roles and responsibilities for a retail floor manager based on industry standards from resources like Indeed and LinkedIn Business.

Team Management & Supervision

* Assign tasks: Delegate daily duties to sales associates and floor staff based on traffic and skills.

* Train and coach: Onboard new hires, build product knowledge, and improve selling techniques.

* Monitor performance: Track productivity, manage attendance, and conduct regular shift briefings.

Sales & Target Execution

* Drive revenue: Monitor daily and monthly sales goals, encouraging upselling and cross-selling.

* Analyze metrics: Identify slow-moving items, track high-demand products, and report performance trends to the store manager.

* Promote offers: Ensure active promotions and discounts are clearly visible and communicated to buyers.

Customer Service

* Handle escalations: Resolve high-priority customer complaints or complex inquiries that front-line staff cannot fix.

* Maintain standards: Ensure associates deliver prompt, polite, and professional service.

Inventory & Stock Control

* Replenish shelves: Oversee stock availability on the sales floor and coordinate timely replenishment from the backroom or warehouse.

* Audit stock: Assist with inventory counts, minimize shrinkage (loss prevention), and ensure proper stock rotation (FIFO for perishables).

Visual Merchandising & Store Presentation

* Visual standards: Ensure aisles, displays, and promotional setups match company brand and planogram guidelines.

* Cleanliness: Conduct regular floor walks to maintain safety, hygiene, and organization

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person