Floor Manager-Gilley's

Job Summary: Responsible for monitoring and managing the daily Gaming Facility floor operations, ensuring that courteous and prompt service is provided by all team members. Maintain an environment of fun and excitement where all guests feel comfortable and welcome. Accurately administer and oversee the operations of assigned areas in compliance with gaming facility regulations and procedures while ensuring courteous and prompt service is provided by all employees.

Essential Job Functions:

• Oversees all floor operations in a manner that accomplishes department and property goals on shift as assigned
• Fulfills Shift Manager’s responsibilities in their absence or as assigned
• Maintains labor and spending in line with budget
• Acts as a role model encourages others to do the same
• Stimulate business and develops quality players through personal interaction; handles disputes and makes every effort to achieve customer satisfaction
• Observe and analyze the integrity of play and activity of guests and employees on assigned shift
• Identify operational and organizational opportunities and work with the management team to recommend, develop, and implement solutions
• Ensure work schedules and assignments are at optimum levels to service all guests
• Directly responsible for training Gaming Facility employees in technical, guest service and leadership skills for functions on/off gaming floor
• Utilize training and existing policies and procedures to make effective business decisions while managing and motivating staff as measured through performance vs. expectations
• Possess a thorough working knowledge of the various games and equipment on the Gaming Floor.
• Exercise appropriate discretion in identifying situations that require executive management attention
• Ensure timely and accurate performance evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals
• Leads by positive example and is consistent and ethical with decision making
• Responsible for building a rapport and coordinating daily activities with support departments
• Adheres to regulatory, departmental and company policies and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently
• Other duties as assigned or necessary

Job Summary: Responsible for monitoring and managing the daily Gaming Facility floor operations, ensuring that courteous and prompt service is provided by all team members. Maintain an environment of fun and excitement where all guests feel comfortable and welcome. Accurately administer and oversee the operations of assigned areas in compliance with gaming facility regulations and procedures while ensuring courteous and prompt service is provided by all employees.

Essential Job Functions:

• Oversees all floor operations in a manner that accomplishes department and property goals on shift as assigned
• Fulfills Shift Manager’s responsibilities in their absence or as assigned
• Maintains labor and spending in line with budget
• Acts as a role model encourages others to do the same
• Stimulate business and develops quality players through personal interaction; handles disputes and makes every effort to achieve customer satisfaction
• Observe and analyze the integrity of play and activity of guests and employees on assigned shift
• Identify operational and organizational opportunities and work with the management team to recommend, develop, and implement solutions
• Ensure work schedules and assignments are at optimum levels to service all guests
• Directly responsible for training Gaming Facility employees in technical, guest service and leadership skills for functions on/off gaming floor
• Utilize training and existing policies and procedures to make effective business decisions while managing and motivating staff as measured through performance vs. expectations
• Possess a thorough working knowledge of the various games and equipment on the Gaming Floor.
• Exercise appropriate discretion in identifying situations that require executive management attention
• Ensure timely and accurate performance evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals
• Leads by positive example and is consistent and ethical with decision making
• Responsible for building a rapport and coordinating daily activities with support departments
• Adheres to regulatory, departmental and company policies and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently
• Other duties as assigned or necessary