Food And Beverage Manager

Oriel House Hotel, Part of the Talbot Collection, are hiring for an experienced Food and Beverage Manager to join our team!

Overall Job Purpose:

To oversee the smooth and efficient running of all food and beverage in Oriel House Hotel, to ensure profitable operation whilst complying with Company Standards and ensuring complete guest satisfaction at all times. Management and overall responsibility for the restaurant, bar/bistro and banqueting outlets.

Main Duties:

• To arrive for work on time and in proper uniform.
• To ensure a high standard of personal hygiene and grooming.
• To offer the highest level of guest service, ensuring that the Talbot Collection standards are delivered at all times;
• To effectively manage the costs and stock of your department, ensuring the achievement of a favourable GP;
• To roster your department(s) efficiently ensuring that guest needs are exceeded consistently and targets are achieved;
• To work as part of the Team, building a professional and respectful working relationship with your team and other managers of the hotel alike;
• To offer the highest level of Customer Care in line with the company standards;
• To ensure that you have an in-depth knowledge of your department product in addition to being aware of the total hotel facilities;
• To promote sales within your departments and across the hotel;
• To regularly complete a Training Needs Analysis, ensuring that your team are suitably trained to carry out their role competently;
• To control and monitor staff whilst on duty, ensuring all duties are being carried out thoroughly, competently and to the correct standard;
• To manage the performance of your team via job chats, departmental meetings, performance appraisals etc., ensuring that your team are engaged, appreciated and productive;
• To build a strong and professional working relationship with the General Manager and all HOD's of the hotel;

To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Programme, 'Empower Your Excellence', recognising that you are an 'Ambassador' of the Talbot Collection at all times;

To make certain that the four-star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;

To establish and maintain a good working relationship with your colleagues and management at all times;

To have total product knowledge of each property's services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;

To familiarise and adhere to company policies and procedures as outlined in the staff handbook;

To be present and punctual for all in-house/external training programmes when requested;

To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;

To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;

To be proactive in maintaining energy efficiency within the Hotel;

To comply with all policies and directives of the Collection;

• To submit the weekly payroll submission to the payroll department, during periods of annual leave etc.
• To follow rigidly all HR policies and procedures.
• To check/monitor rostering and staffing levels in your department on a weekly basis.
• To ensure that all training records are maintained and updated at all times and to identify training needs.
• To attend weekly HOD meetings.
• To ensure a high standard of service and attention to detail within the hotel.
• To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
• To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
• To ensure that necessary steps are taken to safeguard Company money, goods and assets.
• To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
• To deal with customer complaints in an efficient and professional manner and to notify Management of these.
• To up-sell the Company products and services where possible.

Additional Duties:

• To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Programme, 'Empower Your Excellence', recognising that you are an 'Ambassador' of the Talbot Collection at all times;
• To ensure professionalism and integrity at all times when communicating with both internal and external guests;
• To make certain that the four-star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;
• To establish and maintain a good working relationship with your colleagues and management at all times;
• To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;
• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel;
• To comply with all policies and directives of the Collection;
• Any other sundry task not mentioned but within scope of the job.

Essential Requirements:

Previous experience as an Assistant F&B Manager or Food and Beverage Manager.

Conference and Banqueting experience preferred.