Food & Beverage Assistants

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The Ashe Hotel is looking for enthusiastic and personable Food & Beverage Assistants to join our vibrant core team. If you’re available to work mid-week and weekends, eager to work hard, have fun, and make a positive impact, this could be the perfect opportunity for you! As a Food & Beverage Assistant at The Ashe Hotel, you’ll become an integral part of our team, where our people are what make us truly special. We’re looking for individuals with a strong knowledge of the local area who are passionate about engaging with guests and providing exceptional service. If you enjoy connecting with the community and can use your local insights to enhance the guest experience, we’d love to hear from you!

About Us:

At The Ashe Hotel, our dedicated team members share a passion for delivering exceptional service to our guests. Situated in the heart of Tralee, our contemporary four-star hotel provides a welcoming haven for both locals and visitors alike. Whether it's the friendly faces greeting guests at reception, the meticulously prepared dishes served in our casual dining bar and restaurant, or the meticulous attention to detail in our accommodations, our team goes above and beyond to ensure every guest feels valued and cared for. With a focus on fostering a positive work environment and supporting the growth and development of our team members, we strive to create a workplace where everyone feels empowered to thrive.

About the Role:

As a Food & Beverage Assistant at The Ashe Hotel, you'll play a crucial role in ensuring the seamless operation of our dining services. Your responsibilities will include pre-shift preparation, greeting and seating guests, taking orders, beverage and food service, handling guest concerns, and maintaining cleanliness and hygiene standards.

Additionally, you'll promote teamwork and collaboration by supporting fellow team members, fostering a welcoming work environment, resolving conflicts professionally, and assisting with team onboarding and development.

Key Responsibilities:

• Master the menu inside out, ensuring comprehensive knowledge to assist guests with menu choices and special dietary requirements.
• Dedicate efforts to creating memorable experiences for guests, going above and beyond to exceed their expectations and leave a lasting impression.
• Assist in pre-shift preparation, including table setup and cleaning.
• Greet guests warmly and escort them to their tables, providing menus and assisting with seating arrangements.
• Take food and beverage orders promptly and accurately, making recommendations when necessary.
• Relay orders to the kitchen or bar using our POS system and ensure timely delivery.
• Serve drinks and food in accordance with service standards and HACCP guidelines.
• Check back with guests after food delivery to ensure satisfaction and handle any concerns professionally.
• Clear tables promptly, reset for new guests, and maintain cleanliness throughout the dining area.
• Assist with billing, payment processing, and end-of-shift duties as needed.
• Communicate effectively with team members and collaborate to ensure efficient service.
• Adhere to health, safety, and hygiene regulations at all times.

Candidate Requirements:

• A friendly and approachable attitude that makes our guests feel welcomed and taken care of.
• At least 1 years Food & Beverage experience is preferable
• Good knowledge of wines, beers, spirits, cocktails, and mixed drinks advantageous
• Experience with Point of Sale systems advantageous - but if you're willing to learn, we will teach you what you need to know
• High attention to detail and proactive approach to problem-solving
• Ability to stand for extended period of times, and lift heavy Food & Beverage items (with assistance as per Manual Handling Best Practice)
• Ability and willingness to work variable / flexible shifts, weekends and public holidays.

We're all about embracing individuality and celebrating the unique qualities that each person brings to the table. We understand that some exceptional individuals might hold back from applying if they don't meet every qualification on the list. But, here's the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper. So, don't let that checklist hold you back! We're an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine. Your aspirations and your individuality are what make you stand out, and we'd love to hear from you. Join us in creating a diverse, vibrant, and thriving team.

PS – We also have a green ethos and would love it if you join us on our journey to a more sustainable future.

Don't miss this opportunity to be part of a team that values your passion and creativity. Apply now and let's create unforgettable experiences together at The Ashe Hotel!

Job Type: Full-time

Pay: €13.50-€14.50 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person