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Food & Beverage Supervisor

Posted on Aug. 4, 2025

  • Full Time

Food & Beverage Supervisor

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Full Time Position in Collins Bar

5 days over 7 days

  • To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
  • To manage all bookings
  • To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Identify customer's needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish chedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • To assist in the daily operation of Food & Beverage department
  • To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
  • To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
  • Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
  • To be operationally responsible for the service delivery and standards throughout the bar when on Duty.
  • Ensure that the back of house areas are in clean and proper condition.
  • To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
  • To get involved in and carry out training in the hotel.

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