Footwear Assistant Store Manager

gravitypope is looking for the right individual to fill the key role of Assistant Store Manager in one of our Vancouver stores. This role is responsible for demonstrating a high level of client service, personal sales, and product expertise. They leverage their product knowledge and selling expertise to coach the sales team, creating an atmosphere that fosters client realization, retention, and loyalty.

This position is suited to a leader who is passionate and hands-on when it comes to driving business and delivering the finest client experience. They provide administrative support and recommendations to the Store Manager with sales targets, month end, inventory control, payroll, scheduling, and performance reviews through ongoing collaboration.

This role is also eligible for sales incentive earnings in addition to base pay. Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks available can include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.

Key Responsibilities:

• Work collaboratively to reach personal and store sales targets
• Assist the Store Manager with supporting employee development through delegation, open dialogue, performance management and evaluation
• Develop, maintain, and grow repeat client base
• Assist with recruiting, onboarding, and training
• Coach team members on product knowledge, selling strategies, and loss prevention
• Mitigate service and product complaints through positive but economic resolutions
• Perform store operational duties, such as cleaning, stocking, shipping and receiving
• Ensure merchandising meets company standards
• Monitor the movement of stock and provide feedback to Merchandise Department on product requests, fit issues, and brand salability
• Help oversee client services such as repairs, transfers, special orders, and client concerns
• Assist with administrative duties, such as payroll, reconciling cash, and weekly scheduling

Qualifications:

• Minimum 1 year experience in a retail environment
• Minimum 1 year experience in a managerial role is an asset
• Post secondary degree or diploma in a related field would be considered an asset
• Proficiency with Microsoft Office applications
• Experience with integrated retail and point of sales software platforms is an asset
• Familiarity with gravitypope product, clientele, and brand
• Excellent communication and customer service skills
• Ability to multi-task and prioritize, as well as ensure a high quality of work completed within an acceptable timeframe
• High attention to detail
• Strong understanding of the retail industry

Commitment to Diversity and Inclusion:

gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.

Interested candidates are invited to submit their resume on indeed or at www.gravitypope.com/careers.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Wellness program

Work Location: In person