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Levi Strauss

Franchise Partner Customer Service Responsible

Posted on Nov. 28, 2024

Zaventem, Belgium
No Salary information.

Full Time

Franchise Partner Customer Service Responsible

JOB DESCRIPTION

Job Description

We believe that clothes — and how you make them — can make a difference.

Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.

A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values. We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to progress, authenticity and collaboration.

We are looking for a Franchise Customer Service responsible (Partner store Allocator) to join our team in our European Headquarter in Brussels. You'll report to the Senior Manager Franchise Trading.

You will drive operational excellence in execution of Customer Service accountabilities of all Franchise Partners collaborating with all cross-functional partners across the Distribution Centers to ensure execution of order management, returns management and consolidated reporting views for Levi Strauss & Co. Europe (LSE).

About the Job

Ensure on time delivery for LSE product launches, capsules or tests (Pride, window campaigns…) to be aligned with Merchandising and Marketing strategy and timelines
Anticipate new store opening plans, coordination across all partners ensuring on time and complete new opening package
Close follow up on customer service activities, inbound/outbound with DC, initial allocation, in SAP and in retail management system
Collaborate with internal teams, DC, transporters and Franchise Partners on operational solutions to cope with external constraints or disruptions (holidays, strikes, other events)
Collaborate with the Franchise Trader to ensure good product representation on floor, on-time delivery drops, appropriate phasing of the deliveries (with a strong focus on preship opportunities)
Take an active role in WOR (Weekly Operational Review) meetings to provide visibility on current situation from operational point of view and directly support internal action plan
Build trust and collaboration with Franchise Partners, with their stores and with their representatives to ensure strong partnership and communication
Participate in specific ad hoc distribution projects (Dorsten implementation, LFA integration, , returns management, North and South Partners consolidated ways of working …)
Personal Development plan opportunity: take ownership on Trading management of some dedicated Partners (VMI, manual orders, sell-in/sellout tracking, alignment on Trading action plan with Partners and DM’s

About You

Bachelor’s degree in finance, Business Administration or Retail Management
1- 3 year in a corporate environment preferred. Experience in the apparel industry, order management and in retail is a plus
You like to handle Key Performance Indicators, and how they are used in systems/tools.
Computer software tools (SAP or ERP order management system, Microsoft Office Back office Retail EPOS system knowledge experience beneficial)
You are comfortable with Microsoft Excel (can maintain complex spreadsheets)
You like solving problems and you have an eye for details
You are a team player and like to collaborate with different partners
You have strong interpersonal skills and you like working in an international environment
English fluent, spoken and written

What we offer

An outstanding work experience in an award-winning, international, energetic and fun environment
A work appointment at the world’s number one jeans brand working with high caliber, experienced professionals
Great compensation package

LOCATION

Zaventem, Belgium

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

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