Franchise Training Manager

About Us

WingsUp is a fast-growing quick-service restaurant franchise specializing in takeout and delivery. We’re committed to delivering the best-tasting, never-frozen chicken wings and sandwiches, and we’re looking for someone who shares our passion for quality, customer service, and striving for excellence. With locations across the GTA and Southern Ontario—and new stores opening soon in British Columbia and Alberta—our success is fueled by the amazing people who make up our team.

Responsibilities

• Partner with department heads to identify training needs and customize programs for roles such as kitchen staff, front-of-house teams, and management.
• Design and implement comprehensive training programs to onboard new franchise partners and head office staff, ensuring continued development for existing team members and franchise store staff.
• Manage the creation of training resources, including manuals, guides, and online tools to streamline the training process.
• Continuously evaluate the effectiveness of training initiatives, making data-driven adjustments to improve outcomes.
• Monitor team performance, offering constructive feedback and coaching to drive growth and improve skills.
• Train franchise partners on WingsUp’s systems, including kitchen procedures, customer service, POS operation, equipment use, and maintenance.
• Educate franchisees on essential operations, such as staff recruitment, inventory management, food cost control, scheduling, labour cost, and sales forecasting.
• Guide franchisees in reading and interpreting POS reports, reconciling cash deposits, and maintaining accurate financial practices.
• Track and assess franchisee progress through the WingsUp training program, preparing regular reports for management on their readiness for store opening and ongoing operational competency.
• Lead pre-opening training for franchise staff, working closely with franchisees to ensure a smooth transition.
• Oversee new store setup, including placing opening inventory orders, organizing kitchens, testing POS systems, and coordinating final health inspections.
• Provide hands-on support during new store openings, anchoring kitchen operations, coaching staff, and supporting grand opening events.

About You

• Experienced: You bring at least 4 years of restaurant kitchen experience and 3 years in restaurant management. Experience in franchise systems is a strong asset.
• A Natural Leader: You lead by example, teaching through action, and you’re not afraid to roll up your sleeves and get involved.
• Customer-Focused: You take pride in ensuring high standards of customer service, hospitality, and operational excellence.
• A Strong Communicator: You’re skilled at working with and leading people from diverse backgrounds.
• Adaptable: You’re comfortable working in restaurants during peak hours, including afternoons, evenings, and weekends, and are flexible with schedules.
• Willing to Travel: You’re ready to travel to various training sites and WingsUp locations across Ontario, Alberta and British Columbia as needed.

Requirements

• Experience: Minimum 3 years in restaurants (preferred), with 3 years in training and development (preferred).
• Education: Bachelor’s degree in Business Administration, Retail Management, Project Management, or related field preferred.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Demonstrated ability to find and implement efficiencies through the training process.
• Excellent leadership, communication, and interpersonal skills
• Operational Efficiency: Strong focus on optimizing workflows and identifying process improvements.
• Analytical Thinking: Able to analyze operational metrics and implement effective solutions.
• License: Valid driver’s license (required).

Compensation and Benefits

• Salary: $60,000–$75,000 per year
• Benefits: Company car and gas allowance; Bonus structure as per performance
• Work Type: Full-time, on-site
• Schedule: Day, evening, and weekend
• Tuesday to Saturday with flexibility for additional needs

Application Deadline: December 15, 2024

If this sounds like the perfect opportunity for you, and you have the experience and drive to excel in this role, we encourage you to apply! Join WingsUp! and help shape the future of our operational training with your expertise and leadership. We look forward to welcoming you to our team! Please submit your application with a cover letter via Indeed or LinkedIn.

In accordance with Ontario's accessibility laws and regulations, we are committed to fostering an inclusive work environment for all applicants. If you require accommodation during the recruitment process or need assistance to participate fully, please let us know. We will work with you to ensure that your needs are met in a manner that respects your dignity and independence.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Additional pay:

• Bonus pay

Schedule:

• Weekends as needed

Work Location: In person

Application deadline: 2024-12-15