French - English Bilingual Technical Support Representative

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Winnipeg-based CanTalk (Canada) Inc , a global language telecommunications corporation, has immediate positions available for an OnSite French - English Language Service Facilitator (Technical Support Customer Service Representative and Interpreter).

Job Description:

- Receiving Inbound customer service calls

- Providing excellent customer support for multiple accounts in requested language.

- Handling on-demand calls, understanding and rendering the meaning of conversations between French and English speakers.

- Working with internet-based software.

- Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives.

Availability: Weeks and Weekends - 06:00 - 23:00

Job Type: Full time job / Hours per week based on call volumes.

Hourly Wage: $ 16.45 CAD

Background Check: We may request it within employment.

Training Dates: This is 6 days, Tuesday September 8th to Saturdat September 13th, from 8:30 AM to 4:00 PM

• The training will be online via MS Teams.
• Please know that training is Mandatory.

For any further enquiries please contact our Recruiting Dept. at onsiterecruiting@cantalk.com

Qualification/ Job Requirements

· Must be legally entitled to work in Canada.

· Ability to communicate fluently in both English and French

· Exceptional Customer Service and active listening skills.

· Must have excellent phone etiquettes and professionalism.

· Ability to resolve complex customer inquiries independently or with minimal supervision.

· Ability to handle multiple tasks at the same time in fast paced working environment.

· Must have good proficiency in computers including ability to type 30 wpm

· Must be able to work with multiple computers and internet-based software.

· Must have a strong Organizational and Time management skills.

· Successful candidate must be able to present a valid photo ID and must provide and maintain satisfactory criminal record check.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.

Job Type: Full-time

Pay: $16.45 per hour

Work Location: In person