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Travelodge Mountview Kamloops

Front Desk Agent

Posted on Oct. 1, 2025

Kamloops, Canada
0 - 0 USD (yearly)

Part Time

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Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest satisfaction.

Responsibilities

Greet and check in guests upon arrival, ensuring a smooth and efficient process.
Handle guest inquiries and requests with professionalism and courtesy.
Manage reservations, cancellations, and modifications using the hotel management system.
Provide information about hotel amenities, local attractions, and services.
Maintain accurate records of guest interactions and transactions.
Assist in resolving any guest complaints or issues promptly and effectively.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Uphold the highest standards of cleanliness and organisation at the front desk area.

Skills

Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele.
Strong phone etiquette to handle incoming calls professionally.
Previous hotel experience is an advantage, enhancing familiarity with industry standards.
Excellent guest services skills to create memorable experiences for visitors.
A background in hospitality is beneficial for understanding guest needs and expectations.
Strong organisational skills to manage multiple tasks efficiently while maintaining attention to detail.

Job Type: Part-time

Pay: From $17.85 per hour

Expected hours: 32 per week

Work Location: In person

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