Front Desk Agent/Night Auditor

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Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for guest services, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Operate phone systems to manage incoming calls and assist guests as needed.
• Process reservations and cancellations through various booking platforms.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with an emphasis on guest satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Proficient in using front desk software and phone systems; experience with property management systems is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, strong work ethic, and ability to work well under pressure in a team-oriented environment.

Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person