Front Desk Agent/Night Auditor

The Hampton Inn & Suites of Aberdeen is looking for a Front Desk Agent. The front desk agent is the first contact many of our hotel guests encounter. It is vital that you be friendly, smiling, and welcoming at all times. The front desk agent must enjoy interacting with guests and helping them make their stay with us exceptional. Night auditors must be comfortable with basic math, self-reliant, and confident with decision making.

Duties include:

Processing guest check-ins and check-outs

Answering multi-line phone system

Making reservations

Handling guest issues

Problem solving

Cleaning/disinfecting

Effective communication with other hotel departments

Professional attitude

Processing payments

Run closing reports and ensure balances

Send reports to management/ownership

Shift Hours will be 7am-3pm or 3pm-11pm

You must be comfortable with computers, and somewhat familiar with Microsoft Excel. Previous experience with Hilton's OnQ property management system is a plus, but not required.

You must be familiar with the surrounding area (Aberdeen, Southern Pines, and Pinehurst), or willing to become familiar quickly.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Morning shift
• Overnight shift

Work Location: In person