Front Desk Associate

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Job Description

IMMEDIATE HIRING FOR THE CORRECT APPLICANT.

We are seeking a Front Desk Agent to welcome our guests and manage all aspects of their stay. Your role is to provide excellent customer service while maintaining a neat and professional appearance. The ideal candidate will be able to share our values and maintain a positive attitude in a fast-paced environment.

Applicants should be mature, dependable, hardworking and focused.

This shift is four days per week, 3 p- 11p, THURSDAY TO SUNDAY. Must be available weekends and some holidays.

Responsibilities:

• Greet guests enthusiastically and provide a warm, friendly, and personalized experience
• Manage reservations and check-ins in a timely manner while following company policies and procedures
• Enter guest names and information into computer system as required
• Handle cash and credit card transactions as needed
• Maintain cleanliness of reception area, lobby
• Answer phones from customers
• Handle personal requests and handle emergencies or issues a guest may have
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent preferred
• Prefer a minimum of one year working experience in a hotel at front desk
• Customer Service experience
• Ability to communicate clearly and professionally with customers, staff, and management
• Must possess good organizational skills with attention to detail
• Must possess good judgment and problem-solving skills with the ability to prioritize tasks
• Must be able to work in a fast-paced environment while maintaining a positive attitude towards colleagues and customers
• PLEASE DO NOT CONTACT HOTEL.

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount

Work Location: In person