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Front Desk Associate

Posted on July 10, 2025

  • Full Time

Front Desk Associate

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Location: Leslieville, Toronto, Ontario
Employment Type: Part-Time / Full-Time (Morning, Evening, and Weekend Shifts Available)
Start Date: July/August 2025
Compensation: Hourly wage + performance-based perks
Reports To: Assistant General Manager

Be the Face of Toronto’s Newest Luxury Fitness Experience

VimaLife is redefining what a fitness club can be — modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our brand-new luxury facility offers a premium training experience backed by science, community, and high-touch service.

We’re looking for polished, personable, and proactive Front Desk Associates to be the first impression for every member and guest who walks through our doors.

Role Overview

As a Front Desk Associate at VimaLife, you are the heartbeat of the member experience — from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.

Key Responsibilities

  • Greet members and guests with enthusiasm, professionalism, and attentiveness
  • Manage check-ins, bookings, memberships, and point-of-sale transactions
  • Respond to in-person, phone, and email inquiries with clarity and care
  • Support daily opening and closing procedures, ensuring the facility is spotless and inviting
  • Assist with new member onboarding and studio tours
  • Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
  • Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
  • Help uphold the premium aesthetic and culture of the brand
  • Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
  • Handle client feedback or issues with poise and escalate when needed
  • Represent Vimalife at community and social events

What We’re Looking For

  • 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
  • Exceptional communication, organization, and multitasking abilities
  • A polished, warm, and engaging demeanor
  • Passion for health, fitness, and providing world-class service
  • Comfortable working in a fast-paced, high-touch environment
  • Tech-savvy and familiar with scheduling, CRM, or POS systems
  • Punctual, reliable, and solutions-oriented

Perks & Benefits

  • Complimentary VimaLife membership
  • Wellness perks, retail discounts, and access to workshops
  • Opportunities for advancement in a growing luxury fitness brand
  • Work in a beautiful, inspiring space with a high-performing team
  • Be part of a launch team shaping the client experience from day one

VimaLife is proud to be an inclusive, people-first employer. We welcome applicants from all backgrounds who are excited to help shape the future of fitness in Toronto.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Additional pay:

  • Bonus pay
  • Commission pay

Benefits:

  • Flexible schedule
  • On-site gym
  • On-site parking
  • Paid time off
  • Wellness program

Flexible language requirement:

  • French not required

Schedule:

  • Evening shift
  • Morning shift
  • Weekends as needed

Experience:

  • High-end sales: 1 year (preferred)
  • Social media management: 1 year (preferred)

Work Location: In person


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