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Front Desk Associate
Posted on July 10, 2025
- Toronto, Canada
- 0 - 0 USD (yearly)
- Full Time
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Location: Leslieville, Toronto, Ontario
Employment Type: Part-Time / Full-Time (Morning, Evening, and Weekend Shifts Available)
Start Date: July/August 2025
Compensation: Hourly wage + performance-based perks
Reports To: Assistant General Manager
Be the Face of Toronto’s Newest Luxury Fitness Experience
VimaLife is redefining what a fitness club can be — modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our brand-new luxury facility offers a premium training experience backed by science, community, and high-touch service.
We’re looking for polished, personable, and proactive Front Desk Associates to be the first impression for every member and guest who walks through our doors.
Role Overview
As a Front Desk Associate at VimaLife, you are the heartbeat of the member experience — from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.
Key Responsibilities
- Greet members and guests with enthusiasm, professionalism, and attentiveness
- Manage check-ins, bookings, memberships, and point-of-sale transactions
- Respond to in-person, phone, and email inquiries with clarity and care
- Support daily opening and closing procedures, ensuring the facility is spotless and inviting
- Assist with new member onboarding and studio tours
- Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
- Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
- Help uphold the premium aesthetic and culture of the brand
- Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
- Handle client feedback or issues with poise and escalate when needed
- Represent Vimalife at community and social events
What We’re Looking For
- 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
- Exceptional communication, organization, and multitasking abilities
- A polished, warm, and engaging demeanor
- Passion for health, fitness, and providing world-class service
- Comfortable working in a fast-paced, high-touch environment
- Tech-savvy and familiar with scheduling, CRM, or POS systems
- Punctual, reliable, and solutions-oriented
Perks & Benefits
- Complimentary VimaLife membership
- Wellness perks, retail discounts, and access to workshops
- Opportunities for advancement in a growing luxury fitness brand
- Work in a beautiful, inspiring space with a high-performing team
- Be part of a launch team shaping the client experience from day one
VimaLife is proud to be an inclusive, people-first employer. We welcome applicants from all backgrounds who are excited to help shape the future of fitness in Toronto.
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Additional pay:
- Bonus pay
- Commission pay
Benefits:
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Experience:
- High-end sales: 1 year (preferred)
- Social media management: 1 year (preferred)
Work Location: In person
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