Front Desk Associate

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Location: Leslieville, Toronto, Ontario
Employment Type: Part-Time / Full-Time (Morning, Evening, and Weekend Shifts Available)
Start Date: July/August 2025
Compensation: Hourly wage + performance-based perks
Reports To: Assistant General Manager

Be the Face of Toronto’s Newest Luxury Fitness Experience

VimaLife is redefining what a fitness club can be — modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our brand-new luxury facility offers a premium training experience backed by science, community, and high-touch service.

We’re looking for polished, personable, and proactive Front Desk Associates to be the first impression for every member and guest who walks through our doors.

Role Overview

As a Front Desk Associate at VimaLife, you are the heartbeat of the member experience — from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.

Key Responsibilities

• Greet members and guests with enthusiasm, professionalism, and attentiveness
• Manage check-ins, bookings, memberships, and point-of-sale transactions
• Respond to in-person, phone, and email inquiries with clarity and care
• Support daily opening and closing procedures, ensuring the facility is spotless and inviting
• Assist with new member onboarding and studio tours
• Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
• Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
• Help uphold the premium aesthetic and culture of the brand
• Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
• Handle client feedback or issues with poise and escalate when needed
• Represent Vimalife at community and social events

What We’re Looking For

• 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
• Exceptional communication, organization, and multitasking abilities
• A polished, warm, and engaging demeanor
• Passion for health, fitness, and providing world-class service
• Comfortable working in a fast-paced, high-touch environment
• Tech-savvy and familiar with scheduling, CRM, or POS systems
• Punctual, reliable, and solutions-oriented

Perks & Benefits

• Complimentary VimaLife membership
• Wellness perks, retail discounts, and access to workshops
• Opportunities for advancement in a growing luxury fitness brand
• Work in a beautiful, inspiring space with a high-performing team
• Be part of a launch team shaping the client experience from day one

VimaLife is proud to be an inclusive, people-first employer. We welcome applicants from all backgrounds who are excited to help shape the future of fitness in Toronto.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Flexible schedule
• On-site gym
• On-site parking
• Paid time off
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Morning shift
• Weekends as needed

Experience:

• High-end sales: 1 year (preferred)
• Social media management: 1 year (preferred)

Work Location: In person