Front Desk Integrated Healthcare Clinic Admin Assistant

Job Overview
Are you looking for Afternoon / Evening shifts? Do you value a beautiful space to work in focused on wellness and healthcare? Do you have experience using Jane App and Direct Billing to Extended Health Platforms? Write a quick cover letter and apply, we'd love to hear from you! We will hire one person 4 days per week, or 2 people 2-3 days per week. The shifts are 2-7:30 PM Monday, Tuesday, Thursday. 1-7:30 PM Wednesdays. 3:30-7:30 PM Fridays. On call for Saturdays and Holidays as available.

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service. This position requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in a massage therapy / physiotherapy office setting is preferred but not mandatory. Jane App and direct billing experience is mandatory.

Responsibilities

• Greet and assist patients as they arrive, ensuring a welcoming atmosphere.
• Manage appointment scheduling and confirmations using Jane App.
• Perform data entry tasks accurately, including direct billing statements, to maintain up-to-date patient records.
• Handle incoming phone calls and inquiries with professionalism and courtesy.
• Provide customer support by addressing patient concerns and questions effectively.
• Maintain organized files and documentation for easy access and retrieval.
• Collaborate with therapists to ensure smooth operations throughout the office.
• Utilize Wordpress and Mailchimp for blogs and newsletters.

Experience

• Previous experience as a receptionist or in a similar administrative role is mandatory.
• Proficiency in using phone systems and Jane App software is essential.
• Strong customer service skills with the ability to communicate effectively with diverse clientele.
• Familiarity with data entry processes and maintaining accurate records.
• A proactive approach to problem-solving and multitasking in a busy environment.

If you are passionate about providing excellent service and thrive in an administrative role, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 12 – 24 per week

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Flexible schedule
• Paid time off
• Store discount
• Wellness program
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (required)
• Jane App: 1 year (required)
• Direct Billing to Extended Health Platforms: 1 year (required)

Language:

• Mandarin (preferred)

Work Location: In person

Application deadline: 2024-11-24
Expected start date: 2024-12-15