Front Desk Officer (Local Candidates Only)

We are currently seeking a cheerful and self-motivated candidate to join our team as a Front Desk Receptionist. If you have experience in front desk management, and possess a dynamic and outgoing personality, we would love to hear from you.

Main Responsibilities:

• Customer service including welcoming patients, handle patient inquiries (phone, email, walk-in etc.)
• Book appointments, process payments and issue invoices
• Maintain cleanliness and appearance of the clinic’s reception and other related areas
• Ensure continuous operation of the clinic and stock-taking
• Respond to, resolve and/or escalate issues as required (claims, schedule conflicts, last minute cancelations)
• Acquire strong working knowledge of the organisation’s services and staff members
• Work closely together with colleagues to ensure the best experience for patients
• Other ad hoc tasks as assigned by the Clinical Directors

Requirements:

• Possess great customer service skills, is dynamic, self-driven, professional and reliable
• Excellent communication skills, well versed in written and spoken English and Chinese
• Good computer skills with knowledge using Microsoft Office applications
• Ability to work in a dynamic environment and multi-task
• Able to work 5.5 days per week

Benefits

• Friendly work environment
• Convenient location

Job Type: Full-time

Pay: $2,200.00 - $2,300.00 per month

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Early shift
• Weekend availability

Work Location: In person