Front Desk & Operations Executive

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Who we are:

We’re The Indian Bouldering Company – built for anyone and everyone who loves a good challenge (and a good hang). We’re Mumbai’s first full-service indoor bouldering club, but honestly, we’re so much more than just that. We’re a community of chalk-covered misfits who believe movement should be fun, fitness shouldn’t be boring, and that everyone’s welcome. We’re a place where work feels more like fun, the energy is infectious and positive, and you won’t feel like leaving!

At the moment, we’re hiring for an operations ninja:

• Shift: Weekdays 2:00pm-11:00pm, weekends 10:00am-7:00pm (one weekday of your choice off!)

Who you are:

• Someone who has ideally some hospitality experience
• Someone who is able to maintain your cool while talking to customers, no matter the circumstances
• Someone who can read and speak fluent English, and is comfortable with a customer-facing role (fluency in Hindi is a must too)
• Someone who can use basic computer functions such as Excel, Word, and some other basic applications
• Someone who likes the place being in order and clean
• As a plus, someone with excellent interpersonal and conflict resolution skills

Your responsibilities:

• Greet and check-in guests as and when they arrive, and provide them with the correct rental shoes for their size
• Explain the club's offerings, memberships, classes, and answer any questions guests may have
• Take calls from customers and give them the right guidance
• Take guests' payments and guide them to the right areas to go in the club
• Make sure the safety protocols are being observed and enforce the rules when needed
• Help with merchandise sales as and when members are interested
• Help with general club supervision and maintenance, and as needed whenever the club hosts events
• Generally fill in the blanks as and when needed

Your benefits:

• You can access the club's facilities in your off hours and train how you'd like
• You'll receive discounts on all the coolest club merchandise
• You'll have the opportunities to advance and grow as we advance and grow
• You'll be part of the coolest new space in Mumbai, and at the centre of the next fitness revolution in India!
• You’ll have the opportunity to learn about how a new business runs and grows!
• You'll be able to attend the coolest events here at TIBC with us FREE of cost!

Job Type: Full-time

Pay: ₹24,000.00 - ₹28,000.00 per month

Work Location: In person