Front Desk Receptionist

Company description

At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. We’ve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.

This is a very exciting time to join JMK Group. In a phase of exponential growth, the hotel has operational hotels, two new builds and three properties under construction.

Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.

Job description

Holiday Inn Dublin Airport is a newly built 421 bedroom hotel and has an exciting opportunity for an enthusiastic and passionate Front Office Receptionist to join our team. Each Receptionist is responsible for Checking in/out Guests on the Front Desk, Providing Excellent Guest Satisfaction as well as answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.

Main Duties:

• To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
• To fully ensure that any discrepancies are resolved or reported
• To ensure the security of the Hotel to the standard set by the Hotel
• Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.
• To ensure all guest requests are met promptly and efficiently
• To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessary

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.

Preferred skills:

• articulate and communicative
• numerate
• good interpersonal skills
• organised and systematic
• concerned with quality of product and service
• computer literate
• team worker
• Opera experience

If you are interested in this role, please send us a copy of your CV and Covering Letter by clicking the Apply tab, We look forward meeting you!

Job Type: Full-time

Pay: From €13.00 per hour

Expected hours: 40 per week

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Do you have your own transport or will you be travelling on public transport?
• Are you available to work shift work, including evenings and weekends?

Work Location: In person

Reference ID: HIDAPRFO11