Front Desk Receptionist/Customer Service

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Essential Duties and Responsibilities

The following essential duties and responsibilities of this position are performed personally, in cooperation with your supervisor and/or coordination of other staff. Additional work functions and duties may be assigned.

• Welcome patients and manage patient check-in and check-out
• Answer phones and return calls
• Respond to emails and texts
• Schedule new and established patients appointments
• Inform patients of cost of care
• Confirm appointments and insurance eligibility
• Knowledge of computers, medical terminology, and insurance in order to effectively handle each patient encounter
• Enter information accurately into the electronic medical record
• Correspond with staff on patient issues and concerns
• Print, scan, and fax documents
• Collect credit card and check payments
• Open and distribute all mail and deliveries
• Monitor office inventory of supplies and notify office manager of items needed
• Maintain professional appearance of the reception area
• Open and close office daily

Goal

As the front desk medical receptionist, your goal will be to provide an outstanding patient experience and level of service.

Locations:

The ideal candidate will be scheduled to work at both of the following locations:

• 8585 W. Forest Home Avenue, Suite 200, Greenfield, WI 53228
• 5439 Durand Avenue, Suite 202, Racine, WI 53406

Salary

Negotiable

Benefits for Full Time Employees

• Health insurance
• STD, LTD, and life insurance
• Paid vacation
• Paid sick time
• Paid holidays
• 401K match

Hours

• Mondays: 8:45 am - 5:30 pm
• Tuesdays: 8:45 am - 5:30 pm
• Wednesdays: 8:45 am - 5:30 pm
• Thursdays: 8:45 am - 5:30 pm
• Fridays: 8:45 am - 3:00 pm
• Saturdays: 9:00 am - 12:00 pm (One Saturday per month)
• Exact hours may be adjusted to accommodate patient visits, not to exceed 40 hours per week

Educational Qualifications

• High school diploma or equivalent
• Prefer two year college degree or certificate
• Prefer 1 - 2 years experience as a medical receptionist or similar service-oriented industry

Preferred Personality Characteristics

• Ability to work and adapt in a fast-paced, patient service-oriented environment
• Ability to multi-task
• Self-motivated, friendly, and polished
• Outstanding interpersonal skills and attention to detail
• Excellent verbal and written communication skills
• Excellent organizational skills
• Maintain professional conduct in all work-related situations

Other

• Must wear a mask in the clinic at all times
• Must have up-to-date Covid and Flu vaccines
• Fragrances are not allowed in the clinic
• Must have reliable and consistent transportation
• Bilingual (English-Spanish) candidates highly encouraged to apply

About the Allergy, Asthma, & Sinus Center, S.C. (AASC)

The Allergy, Asthma & Sinus Center is a state-of-the-art allergy and asthma practice in Southeastern Wisconsin. It is an independent, physician-owned medical practice serving patients with respiratory disease. We provide telemedicine and in-office visits with physicians, in-office nurse and testing visits, and in-office injection visits. We also conduct industry-sponsored clinical trials of emerging treatments for patients with respiratory disease.

We are an equal opportunity Employer. AASC is an Alcohol/Drug/Smoke-Free Workplace.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance

Work Location: In person