Front Desk/Medical Office Receptionist

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About Us:

We are a locally and physician-owned medical practice specializing in allergy, asthma, immunology, and sinus care. We are seeking a reliable, friendly, and organized Front Office/Medical Receptionist to consistently support our Morristown office with partial travel to our Knoxville/Lenoir City/Maryville offices.

During the onboarding and training period, you must be willing to travel to our Knoxville office (drive time, mileage, meal stipend, and hotel will be paid).

Job Summary:

The Front Office/Medical Receptionist plays a key role as the first point of contact for patients. This position is responsible for providing excellent customer service and ensuring a smooth front office process, including patient check-in/check-out, scheduling appointments, coordinating referrals, and maintaining a professional, welcoming environment.

Responsibilities:

• Greet and check in patients with a warm, professional demeanor
• Collect and verify patient information and insurance details
• Schedule and confirm patient appointments
• Check out patients, collect copays and payments on due balances
• Initiate and track referral requests; contact patients to schedule referred appointments.
• Answer incoming calls and respond to inquiries in a courteous and timely manner
• Maintain accurate records and ensure patient confidentiality
• Travel between our Morristown office as well travel to our Knoxville based locations as needed to provide coverage
• Assist with additional administrative tasks as assigned

Qualifications:

• High School diploma or equivalent (required)
• Minimum of 1 year of medical office or front desk experience (preferred)
• Strong communication and organizational skills
• Proficiency with electronic medical records (EMR); experience with eClinicalWorks (eCW) a plus
• Driver's License (required) with reliable transportation and willingness to travel between offices (drive time and mileage reimbursement)
• Strong written and spoken language skills
• Friendly, patient-focused attitude with a team-oriented mindset

Schedule:

Monday through Friday, 8:00 am to 5:00 pm, with a once per week "late day" until 6:00 pm as needed.

Benefits:

• Dental insurance
• Health insurance
• 401K
• Paid time off
• Paid sick time
• Paid Holidays
• Flex Time
• Vision insurance
• Annual uniform allowance

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Are you located in Morristown, TN or surrounding area with ability to reliably commute to Morristown and Knoxville based offices?

Education:

• High school or equivalent (Required)

Experience:

• EMR software/systems: 1 year (Preferred)
• Medical office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Morristown, TN 37816 (Required)

Work Location: In person