Front Gate Attendant

Castle Leslie Estate is looking for a polite, professional, and attentive Front Gate Attendant to be the first point of contact for all guests arriving at the estate. This role focuses on delivering a warm welcome, managing guest access, and ensuring smooth communication across the team. This role is predominantly weekends.

Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.

About The Role

Key Responsibilities

• Welcome all guests warmly as they arrive at the estate, providing an excellent first impression.
• Check bookings for accommodation, equestrian activities, dining, or events to confirm access.
• Direct guests to the correct location on the estate, including The Lodge, Castle, Equestrian Centre,
• Verify availability by contacting the bar/restaurant team for guests seeking a table without a booking.
• Communicate clearly with internal teams to manage guest flow and ensure accurate information is provided.
• Monitor entry and exit of vehicles to maintain safety, security, and smooth traffic movement.
• Maintain a tidy, organised gate area that reflects the high standards of Castle Leslie Estate.
• Assist with guest queries, offering helpful and friendly guidance at all times.

Skills & Experience

• Strong customer service skills and a welcoming manner
• Clear communication and good telephone/radio etiquette
• Ability to stay calm and organised during busy arrival periods
• Attention to detail when checking bookings
• Experience in hospitality, customer service is an advantage but not essential

Required Criteria

Skills Needed

About The Company

Nestled on 1,000 acres of undulating Irish countryside, dotted with ancient woodlands and glittering lakes, Castle Leslie Estate is one of the last great Irish estates still in the hands of its founding family. The Leslie Family arrived in Ireland in the 16th Century and bought the Estate at that time. Today, this Irish estate is led by the current custodian, Sammy Leslie. Her overwhelming desire is to protect the Estate for future generations.

Company Culture

Castle Leslie Estate has been officially recognised as one of the Best Workplaces in Ireland™ and a Great Place to Work® for the last three years. It boils down to trust. Great Place to Work helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ companies and the Best Workplaces™. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work.

One of Castle Leslie Estate’s finest assets is its employees, and we are always looking for very friendly, highly skilled and professional staff to join our existing team. A flexible attitude, excellent inter-personal and customer service skills are key requirements. We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.

Company Benefits

Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, A diversity program, Free parking, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

€14.25 per hour