Front Of House Assistant

Are you ready to take on a dynamic Office Client Experience Assistant role with an award-winning company known for excellence? Do you bring a passion for outstanding client service and a keen eye for detail?

Responsibilities

• Meeting and greeting of our clients and all other guests

• Supporting daily office operations and ensuring a seamless client experience

• Maintaining the reception, client suite, and office areas to meet our standards

• Arranging refreshments for both client and other external meetings, as well as internal meetings when required

• Managing the London office’s meeting room schedule and tracking usage for reporting to the Head of HR

• Handling switchboard calls and promptly delivering messages

• Coordinating client gifts

• Ordering and maintaining stock of stationery and branded supplies

• Organising company travel and accommodation arrangements

• Repairing any manageable faults with all office equipment

• Liaising with external facilities contractors, including maintenance and cleaning teams

• Supporting the Head of HR in upholding Health & Safety standards and completing required actions

• Sorting and scanning all incoming mail for internal distribution

• Handling printing requests with accuracy and efficiency

• Franking outgoing mail and arranging couriers

• Conducting facilities inductions for new hires and preparing welcome gift bags

• Planning and supporting in-house events and corporate entertainment

• Maintaining relationships with building management, contractors, and suppliers

• Providing ad hoc IT support

• Managing key holder responsibilities, including office alarm systems and out-of-hours emergencies

• Assisting the Head of HR and wider team with additional tasks as needed

Benefits

• Company discretionary bonus scheme;

• Full time hours (35 per week) Monday to Friday 9.00am and 5.00pm – 1 hour for lunch;

• 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period;

• Private Healthcare;

• Group Income Protection;

• Life Assurance;

• Eye Care Scheme;

• Wellbeing programme;

• Bike to Work Scheme;

• Full support with professional qualifications;

after qualifying period

Knowledge, Skills and Experience

• GCSE in English & Math’s (Grade A-C)

• Strong IT skills in core Microsoft Office systems (Word, Excel, PowerPoint etc.)

• Excellent verbal and written communication skills

• Attention to detail

• Professional telephone manner

• Enthusiastic and willingness to learn

• Strong personal organisation and prioritisation skills