Front Of House Barista/ Customer Experience Specialist

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Location: Kelowna, British Columbia

Position: Full-Time (40 hours per week)

About Us:

We’re looking for a dynamic and enthusiastic Customer Experience All-Star to be the face of our patisserie. You’ll immerse yourself in the art of crafting specialty coffees, sharing your love of fine desserts, and leading our front-of-house team to create memorable moments for every guest. Join us and bring your energy, passion, and hospitality expertise to a place where no two days are the same!

Key Responsibilities:

• Customer Service Excellence: Greet and serve customers, ensuring a welcoming atmosphere and delivering impeccable customer service.
• Coffee & Beverage Preparation: Prepare a variety of coffees, espressos, and specialty drinks to high standards.
• Dessert Knowledge: Learn and communicate detailed knowledge about our selection of pastries, cakes, and desserts.
• Front-of-House Management: Maintain cleanliness, stock levels, and the overall ambiance of the café. Ensure the front of house runs smoothly and efficiently.
• Customer Interaction: Build strong relationships with regular customers and offer personalized service that enhances their experience.
• Team Leadership: Support and guide junior team members, leading by example to promote excellent service, teamwork, and a positive work environment.
• POS Management: Handle customer transactions with accuracy, troubleshoot the POS system if necessary, and ensure daily cash-out balances.
• Special Projects: Assist with seasonal product displays, merchandising, and promotional efforts.

Skills & Qualifications:

• Experience in a customer service role in hospitality or retail, ideally in a café or bakery setting.
• Barista skills: Knowledge of coffee preparation and an ability to consistently deliver quality beverages (training will be provided).
• Strong communication and interpersonal skills.
• Attention to detail and an ability to multitask in a fast-paced environment.
• Leadership qualities for guiding the front-of-house team.
• A passion for desserts and fine food is a plus!

Perks:

• Highly competitive Tips
• A supportive and welcoming work environment.
• Training in barista skills and product knowledge.
• Opportunities for growth and career development within the company.
• Employee discounts on our wide range of French pastries and desserts.

Job Type: Full-time

Pay: From $17.85 per hour

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person