Front Of House Crew Member

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Senior Crew Member / Team Member

The Senior Crew Member is the hands-on executor responsible for adhering to all operational standards, delivering quality food, and providing exceptional customer service.

Core Accountabilities

• Operational Execution & Service Delivery:
• Perform all assigned duties in designated stations (e.g., Till, hot counter, cold counter, Kitchen) accurately and efficiently.
• Adhere strictly to all product build specifications, portion control guidelines, and presentation standards to ensure consistent food quality.
• Provide prompt, friendly, and helpful service to every customer, ensuring accurate order taking and cash/card transactions.
• Immediately escalate customer complaints, equipment malfunctions, or operational roadblocks to the Supervisor or Manager.
• Compliance & Cleanliness:
• Strictly follow all established HACCP, food safety, and personal hygiene procedures, including handwashing frequency and wearing proper Personal Protective Equipment (PPE).
• Execute all cleaning tasks for their assigned station and complete scheduled deep-cleaning tasks (e.g., equipment, floor scrubbing).
• Report all accidents, spills, potential safety hazards, or near-misses immediately to the Manager.
• Inventory & Team Support:
• Assist the Supervisor with receiving deliveries, properly storing stock, and ensuring First-In, First-Out (FIFO) stock rotation is maintained in their area.
• Monitor stock levels at the workstation and communicate resupply needs to the expediter or Supervisor in a timely manner.
• Maintain punctuality and consistency in attendance, adhering to the weekly roster and communicating any changes in availability well in advance.

Pay: €14.50-€15.50 per hour

Benefits:

• Employee assistance program
• Food allowance
• Sick pay

Experience:

• Hospitality: 1 year (required)
• Kitchen: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Galway, County Galway (required)

Work Location: In person