Front Of House Manager

About Trail Hub: Trail Hub is a premier event venue and restaurant nestled in the picturesque landscape of Uxbridge, Ontario. We are dedicated to providing exceptional experiences to our guests, whether they are attending events, enjoying our restaurant, or exploring the trails. Our commitment to excellence in hospitality and service sets us apart.

Career Overview: We are seeking an experienced and dynamic Front of House Manager to oversee all front-of-house operations. You will ensure a seamless and exceptional guest experience during events and daily restaurant service. This role is crucial in managing our team to maintain high standards of service, efficiency, and hospitality.

Key Responsibilities:

• Team Leadership:
• Oversee the daily operations of the front-of-house team, including scheduling, training, and general management of upwards of 10 direct reports.
• Conduct regular performance evaluations and provide constructive feedback to staff.
• Train new hires on Trail Hub’s service standards, menu offerings, and POS system.
• Customer Service:
• Ensure all staff deliver exceptional customer service that aligns with Trail Hub’s standards.
• Handle customer inquiries and resolve issues with a guest-first approach.
• Operations Management:
• Manage reservations, guest relations, and seating arrangements efficiently.
• Monitor and manage inventory of front-of-house supplies and equipment.
• Implement policies and protocols that enhance operational efficiency and safety.
• Collaboration:
• Collaborate with Jordan Richardson, Head Chef, and the culinary team to ensure smooth execution of events and restaurant service.
• Maintain a strong working relationship with the back-of-house team to ensure guest satisfaction and timely service.

Qualifications:

• Proven experience in a front-of-house management role, preferably in a restaurant or event setting.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Commitment to delivering high levels of customer service and maintaining quality standards.
• Knowledge of restaurant management software, POS systems, and reservation platforms.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Competitive salary.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.
• Access to Trail Hub’s facilities and events.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Education:

• Bachelor's Degree (preferred)

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person