Front Of House Manager

Townhouse on the Green, a luxe boutique townhouse centrally located in the city centre overlooking St Stephens Green is currently looking for a Front of House Manager.

The main focus of the role is to oversee Front Office operations to provide an outstanding guest experience and exceed expectations as well co-ordinate enquiries and reservations for Floritz and Cellar 22.

Key responsibilities:

• Ensure that all visitors to the Townhouse are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
• Control daily business activities within the Townhouse ensuring that all VIPs, guests and groups are looked after.
• Ensure that the daily operations of the department run efficiently to a very high standard as expected of a high end townhouse to the complete satisfaction of guests at all times.
• Maximise all available sales opportunities by actively upselling the guest rooms, restaurant and wine bar.
• Ensure that allocation of rooms is conducted in a controlled and effective manner.
• Effectively communicate with all other Departments with specific attention to Reservations, Sales, Finance, HR, Accommodation, Kitchen, Restaurant & Wine Bar.
• Maintain high standards of communication within the Front Office Department through regular team meetings .
• Manage all aspects of invoicing, security, credit control and cash handling, ensuring procedures are followed at all times .
• Ensure the highest standards of presentation and cleanliness of the Front Desk and foyer is maintained at all times.
• Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.

The ideal candidate will have:

• held a similar or supervisory role in a similar business
• strong communication skills both written and verbal
• a natural ability to ensure that each guest in the Townhouse is made to feel welcomed and that their expectations are exceeded
• should be familiar with OpenTable
• previous experience of Opera reservations system is preferred
• exceptional selling skills both upselling and cross selling
• attention to detail
• positive attitude to work
• enjoyment in the sense of empowerment and a want to improve
• the ability to work shifts and weekends

Benefits:

Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms provided, staff food, employee assistance programme/wellbeing support, reward programmes such as long service awards and staff recognition and incentives including talent referral.