Front Of House Supervisor – Fine Dining | Melbourne

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Introduction:
DON'T settle for just another hospo job.

Here’s the opportunity to make an impact.

What's in it for you?

• Competitive wages, tips and bonuses — Work in a top venue with a rewarding pay package.
• Convenient location - Pastuso is situated less than 10 min walk from both Parliament and Flinders St stations.
• Stable roster with 40 hours per week and 2 days off in a row — The old hospo standard of back-to-back doubles and unpaid overtime doesn't apply here. You're a person and we know you have a life outside of work.
• Incredible staff discounts — If you've ever dreamed of experiencing 5-star dining at fast food prices, joining our team is the perfect way to make that happen!
• Industry-leading training — You will receive unmatched levels of external training relating to supervision & management, hospitality skills, beverage knowledge and many more topics, and we are happy to foot the bill!
• Real growth potential — One of our current Directors started with us as a Kitchen Hand at San Telmo — this is just one of many examples of our ability to develop staff!
• Collaborative team culture — Join a supportive, fun and enthusiastic team where your ideas and contributions are valued.

Surely this can’t be for real? Read on....

Description:
About the Company
The San Telmo Group is a Melbourne-based hospitality group with 5 venues: San Telmo, Palermo, Asado, Pastuso and Robata. All venues are united by the time-honoured practice of cooking over fire - with an emphasis on premium dining, quality produce and exceptional guest experiences. Pastuso is Australia's premier Peruvian-inspired restaurants, located at the foot of the iconic AC/DC Lane in Melbourne's CBD.

About the Role
We are looking for a Permanent Full-Time Front of House Supervisor at Pastuso! At the centre of service, you set the tone on the floor — leading by example, setting the pace and lifting the team around you. Working closely with the Restaurant Manager and Assistant Manager, you build capability in others while ensuring every guest experience meets the standard we’re known for.

Your Duties

• Lead services and support the FOH team
• Recruit, train, coach and develop FOH staff
• Monitor the onboarding of new hires
• Handle guest feedback and resolve escalations
• Conduct venue opening and closing procedures

Culture
People enjoy working here because we invest heavily in professional development and promote from within. You’ll join a supportive, high-performing team that values professionalism, energy and collaboration!

Skills and Experiences:
What you'll bring to the table!

• Unrestricted Australian working rights (Aus & NZ Citizens, or Permanent Residents, only)
• Proven experience leading busy services in a premium restaurant
• Demonstrated experience with training and managing FOH staff
• High level of attention to detail
• Calm under pressure, team-first mindset

How to Apply
Click APPLY to begin the next step in your hospo career!

The San Telmo Group is an equal opportunity employer and all applications are welcome.