Front Of House Team Leader

Do you have what it takes to make The Hummingbird Bakery buzz?

The first thing to greet our customers, aside from a tempting array cakes, is our friendly Front of House team.

We want every visitor to our branches to leave wanting a second taste of what The Hummingbird Bakery has to offer and this requires the dedication of outstanding individuals with a passion for our products.

What we offer:

• Hourly pay: £12.50 per hour starting rate
• 32 - 40 hours a week.
• Career development and training. Progression through the company. if you want to grow to the next level then we will make sure it happens with you.
• Loyalty scheme
• Free birthday cake every year
• 50% off food
• Staff parties
• Treats throughout the year
• Free cupcakes and hot drinks.

About you:

For those with more experience of Front of House, the additional responsibilities of becoming a Front of House Team Leader can be an excellent step up the ladder.

Aside from being a people person and having a passion for fresh baking, you’ll have:

· Customer service skills to wow

· To supervise the front of house team to ensure that the presentation and sale of Hummingbird’s product range reflects a consistently excellent standard of customer service. In collaboration with branch management team to deputise for the Assistant Branch Manager during their absence.

. To support the Branch Manager and Assistant Manager in achieving sales targets, open and close the store and maintain brand standards

· Exceptional communication skills with excellent spoken and written English

· Bundles of enthusiasm and a desire to give every task your all

· Creativity and a personality that is reflected in your work

· An ability to make customers smile with delicious desserts

· Worked in a team in a similar business

· Completed basic Health and Safety and Food Hygiene (Level 2 is ideal)

Main Responsibilities

· To deliver exceptional customer service, greeting customers with a passion for our products, professionalism and providing an exceptional purchasing experience

· To ensure impeccable standards of cleanliness in the branch

· To handle cash and serve customers at the till point

· To work efficiently as part of a team in a busy environment

· To undertake duties allocated by the Management

· To maintain the product displays, sell the product range and contribute to target sales

· To adhere to a cleaning rota and ensure completion and sign off

We cant wait to meet you, see you soon.

Job Type: Full-time

Pay: £12.50 per hour

Expected hours: 32 – 40 per week

Additional pay:

• Loyalty bonus

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person