Front Of House Team Member

Job Title: FOH Team Member

Position Overview: Eastern Peak Restaurant Group is seeking enthusiastic, customer-focused individuals to join our front-of-house (FOH) team in the roles of Host, Food Expeditor (Expo), Server, and Bartender. Each role contributes to creating a seamless, efficient service experience and a welcoming environment for guests. Compensation varies by position.

Essential Job Functions:

• Guest Interaction and Order Taking: Greet guests warmly, manage guest seating, and assist them throughout their dining experience. Hosts manage guest seating, offer wait times, and handle. Servers and Bartenders take food and beverage orders, provide recommendations, and accommodate dietary preferences.
• Menu Knowledge and Recommendations: Maintain a detailed understanding of the menu, including ingredients and specials. Provide recommendations and answer guest questions. Collaborate with kitchen staff to address special requests, ensuring consistent guest satisfaction across all FOH roles.
• Beverage and Food Service: Bartenders prepare and serve beverages per recipes and standards, adhering to responsible alcohol service. Expos coordinate timely food delivery, while Servers ensure prompt delivery and order accuracy. All FOH roles monitor tables for additional guest needs, ensuring quality food and drink presentation.
• Quality Assurance and Timing: Expos check dishes for presentation and quality, coordinating with kitchen staff to address issues. All FOH roles manage service timing for an optimal guest experience and work collaboratively with the team.
• Customer Service and Communication: Engage with guests professionally, addressing concerns promptly. Communicate between guests, servers, kitchen staff, and management to ensure smooth service flow. Hosts manage the waiting area, keeping it organized and welcoming.
• Cash Handling and Payment Processing: Process payments, manage cash, and ensure accurate transaction records across FOH roles. Servers, Bartenders, and Hosts accurately handle guest payments, manage tips, and issue receipts.
• Bar and Dining Area Maintenance: Bartenders keep the bar area clean and organized. All FOH members clear and reset tables promptly, maintaining cleanliness, stocking supplies, and keeping dining and wait areas visually appealing.
• Compliance and Safety: All FOH staff understand and follow all regulations related to food, alcohol, and sanitation, ensuring a safe environment. Adhere to health, safety, and sanitation practices, including proper food handling.
• Team Collaboration: Foster positive relationships within the FOH and kitchen teams. Communicate customer feedback and assist team members to maintain an efficient workflow and exceptional service.

Qualifications and Requirements:

• Reliable and punctual
• Friendly, energetic, and customer-service oriented
• Strong interpersonal and communication skills
• Ability to multitask and work in a team environment
• Detail-oriented and able to follow instructions accurately
• Willingness to work evenings, weekends, and holidays

Availability and Scheduling:Employees are expected to maintain consistent availability for a minimum of six months, allowing management to create a predictable weekly schedule. This ensures employees can plan personal time around regular days off. Some nights and weekends may be required, and employees should be committed to their stated availability to avoid scheduling conflicts and maintain service quality.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift
• Evening shift

Work Location: In person