Front Office Associate

Duties & Responsibilities

• Handles all guests reservations via phone & email in an efficient manner in accordance with company standards
• Experience of dealing with group / tour bookings from enquiry to arrival
• Proactive upselling of all outlets within the hotel
• Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail
• Reports to the Front Office Manager on group/tour bookings with regards to status / revenue
• Attends daily communication meeting to inform all teams of arrivals /revenue stats & selling rates

What You Need

• A minimum of 1 year's experience working in a busy front office or reservations department within a hotel, Please do not apply unless you have previous experience as a Front Office/Reception Associate in a 3* Hotel.
• Previous experience working with Opera Cloud essential.
• Good Organisation and administration skills with a high level of attention to details
• Highly motivated and Team Player
• High level of Professional English, other languages a plus.
• Professional smart appearance required.
• Positive Outgoing attitude, willingness to go above and beyond for our guests experience.

About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Job Types: Full Time 32-40 hrs

Benefits:

• Company events
• Staff Meal

Schedule:

• 8 hour shift
• Day & PM shifts
• Weekend availability