Front Office Executive

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Job Description:

Front Office Executive – 5‑Star Boutique Resort in Goa.

Role Overview

The Front Office Executive provides a welcoming first impression for guests, manages reservations and check‑in/check‑out processes, and ensures a seamless stay through effective communication and problem‑solving.

Key Responsibilities

- Greet and register arriving guests, verify identity and payment details.

- Handle reservations, modifications and cancellations using the property management system.

- Manage guest inquiries, requests and complaints, resolving issues promptly.

- Coordinate with housekeeping, food‑and‑beverage and other departments to meet guest needs.

- Process payments, issue receipts and handle foreign currency transactions where required.

- Maintain accurate records of room status, occupancy reports and daily logs.

- Assist with end‑of‑shift duties, including cash reconciliation and handover notes.

Required Experience and Qualifications

- Minimum 2 years of front‑office experience in a 5‑star hotel or boutique resort.

- Strong command of English; knowledge of Marathi and Hindi is advantageous.

- Excellent interpersonal and communication skills.

- Ability to work flexible hours, including weekends and holidays.

- Proficiency with hotel property management systems (e.g., Opera, Fidelio) and Microsoft Office.

Educational Qualification

- Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.

- Additional certifications such as Front Office Operations or Customer Service are a plus.

Preferred Skills

- Attentive to detail and able to multitask in a fast‑paced environment.

- Calm and courteous demeanor when handling difficult situations.

- Team‑oriented with a service‑first attitude.

What We Offer

- Competitive salary with performance incentives.

- On‑site accommodation and meals.

- Opportunities for professional development and career advancement.

- Employee discounts on resort facilities.

- A supportive work environment in a scenic coastal setting.

How to Apply

Please send your updated résumé and a brief cover letter (mention “Front Office Executive – Location”) to info@kishhospitality.com

Call : +918669574085

Job Types: Full-time, Permanent

Pay: ₹275,000.00 - ₹360,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Assistant in 5* Hotels: 2 years (Required)
• Hotel: 3 years (Required)

License/Certification:

• Hotel Management Diploma/ BHM Degree (Required)

Work Location: In person