Front Office Executive

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Job Summary
We are seeking an energetic and dedicated Front Office Executive to be the welcoming face of our hospitality establishment. In this vital role, you will serve as the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out. Your enthusiasm, professionalism, and exceptional customer service skills will help create a warm and inviting environment that reflects our commitment to hospitality excellence. This paid position offers an exciting opportunity to develop your career in hotel management and guest relations while showcasing your multilingual abilities and hospitality expertise.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage front desk operations efficiently, including check-in, check-out, and reservations
• Handle multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously
• Assist guests with inquiries, special requests, and information about hotel amenities and local attractions
• Maintain guest records, process payments, and ensure accurate billing procedures
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly
• Support night audit procedures by reconciling accounts and preparing daily reports for management
• Foster positive guest relations through attentive service, addressing concerns proactively

Experience

• Proven experience in hotel management or front desk operations within a resort or hospitality environment
• Strong customer service background with the ability to handle diverse guest needs in a professional manner
• Multilingual skills are highly desirable to communicate effectively with international guests
• Familiarity with hotel management software systems and multi-line phone systems
• Knowledge of hospitality best practices, including guest services, guest relations, and night audit procedures
• Excellent communication skills with bilingual proficiency preferred for enhanced guest engagement
• Prior experience in handling guest complaints or resolving issues swiftly to ensure satisfaction

Join us to be part of a dynamic team that values hospitality excellence! Your enthusiasm and dedication will help us deliver unforgettable experiences for every guest while advancing your career in the vibrant world of hotel management.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person