Front Office Executive – Hospital

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Job Description

A Front Office Executive in a hospital is responsible for managing patient queries, handling registration, coordinating appointments, and ensuring smooth front-desk operations. The role requires excellent communication skills, customer service, and the ability to work in a fast-paced healthcare environment.

Key Roles & Responsibilities1. Patient Reception & Registration

• Welcome and guide patients and visitors politely.
• Handle patient registration, OP/Consultation cards, and data entry.
• Verify patient details and maintain accurate records.

2. Appointment & Scheduling

• Manage doctor's appointment schedules.
• Confirm, reschedule, and follow up on appointments.
• Coordinate with various departments (Lab, Pharmacy, Radiology).

3. Billing & Cash Handling

• Generate bills for OP consultations, procedures, and services.
• Collect payments (cash, card, UPI) and issue receipts.
• Maintain daily cash report and handover.

4. Enquiry Handling

• Answer phone calls professionally.
• Provide information on doctors, timings, and services.
• Guide patients regarding insurance/TPA process if required.

5. Coordination

• Communicate with Nursing, Lab, Radiology, and Pharmacy teams.
• Update patient flow status to concerned departments.

6. Customer Service

• Assist elderly patients/attendants with directions and support.
• Handle patient complaints politely and escalate when needed.
• Ensure waiting area cleanliness and comfort.

7. Documentation & Records

• Maintain files, reports, and patient records.
• Ensure confidentiality of patient information.
• Update daily MIS reports.

8. Compliance

• Follow hospital policies and safety procedures.
• Maintain discipline, hygiene, and professional behavior at all times.

Skills Required

• Good communication (English & local language)
• Computer knowledge (MS Office, HIS Software)
• Customer service mindset
• Multitasking & time management

Job Type: Full-time

Work Location: In person