Front Office Manager

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As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanour, attention to detail, and a customer-first attitude are essential for success.

1. Front Desk Operations & Client Engagement

* Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.

* Handle walk-in inquiries and manage waiting areas for optimal comfort.

* Manage appointment bookings, cancellations, and rescheduling through internal systems.

* Ensure a positive customer experience throughout the client journey.

* Support client retention efforts through personalized engagement and timely followups.

2. Scheduling & Coordination

* Coordinate treatment schedules with doctors, therapists, and wellness consultants.

* Send timely reminders for therapy appointments and follow-up consultations.

* Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

* Communicate with Ashram Admin and external partners/vendors where applicable.

3. Housekeeping & Facility Oversight

* Supervise housekeeping activities to maintain a clean, serene, and functional environment.

* Maintain and track inventory of therapy consumables and center supplies.

* Coordinate with vendors for regular procurement and service requirements.

4. Communication & Client Support

* Answer incoming calls, emails, and messages professionally and promptly.

* Getting testimonials from clients (google reviews, video and text testimonials)

* Address client queries and feedback with empathy and clarity.

* Maintain updated client records, therapy registers, and service logs.

5. Sales Support & Billing

* Guide clients on wellness services, therapy packages, and benefits.

* Support upselling of wellness plans, memberships, and retail products.

* Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Desired/Key Skills:

● Excellent verbal and written communication skills.

● Organized, proactive, and customer-focused mindset.

● Comfortable using basic software for scheduling and billing.

● Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person