Front Office Manager

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UKI portfolio.

As a Front Office Manager and City Lover at NYX Hotels, you’ll own the Front Desk: your dynamic vibe will help you to lead your team and ensure our guests enjoy the city, whichever way they choose. You’ll think creatively to offer five star guest service and go above and beyond to ensure every stay is electrifying!

Key responsibilities of the Front Office Manager:

• Be yourself!
• Be a vibrant host for guests and ensure they feel welcomed to the world of NYX Hotels
• Oversee the Front Office operation and inspire the team to deliver energetic guest service
• Maximise revenue opportunities
• Share your unmatched knowledge of the city with guests! You’re a City Lover, so you’ll be able to recommend the best shops, clubs and shows around
• Assist with the development and achievement of sales targets
• Set and review departmental objectives for the team and provide ongoing feedback

Some of the perks you could enjoy include:

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Why come join us as a Front Office Manager?

We look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the whole Leonardo community and it’s our job to keep you at the top of your game! Our HODs and Managers all hold key team leadership roles, so we support your skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

NYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK Ireland. There are so many plans for major expansion over the next few years’; there’s never been a more exciting time to join us!

NYX HOTEL DUBLIN CHRISTCHURCH: THE PLACE TO BE

NYX Dublin Christchurch is located in the heart of the popular Temple Bar, where you’ll find some of the city’s very best food, drink and entertainment. Don't miss out on the unforgettable experience of staying at NYX, where you'll be treated to a delightful blend of contemporary charm, delectable cuisine, refreshing drinks, and exclusive events.

The city’s shopping area, Grafton Street, is only a 10 minute walk away from the hotel, or just 240 meters away from the hotel is the iconic Christchurch Cathedral. No matter your destination, we’re right next to the many cultural gems of Dublin, perfect for an unforgettable stay in this wonderfully vibrant city.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!