Front Office Manager (Hotel/Opera Experience Required)

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MUST have OPERA experience. Pay based on experience.

Position Summary

We are seeking a professional, service-driven Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. The ideal candidate is an organized leader with strong hospitality knowledge, revenue awareness, and a passion for team development.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure outstanding guest service from check-in to check-out
• Resolve guest concerns promptly and professionally
• Maintain high guest satisfaction scores and online review ratings
• Model brand service standards and hospitality culture

Team Leadership & Development

• Recruit, train, schedule, and supervise front desk staff
• Conduct performance evaluations and provide coaching
• Foster a positive, team-oriented work environment
• Ensure proper staffing levels for peak and off-peak periods

Operations Management

• Oversee daily front office operations, including reservations, arrivals, departures, and night audit coordination
• Ensure compliance with brand standards and company policies
• Monitor room inventory, rate management, and upselling performance
• Maintain accurate cash handling and reporting procedures

Administrative & Financial Duties

• Prepare reports on occupancy, revenue, and guest feedback
• Assist in budgeting and cost control efforts
• Collaborate with housekeeping and maintenance to ensure room readiness
• Ensure safety, security, and emergency procedures are followed
• Excellent communication and conflict-resolution skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong organizational and multitasking abilities
• High school diploma required; hospitality degree preferred

Preferred Skills

• Experience with IHG or similar branded hotel operations
• Revenue management and upselling experience
• Strong leadership and team-building abilities
• Bilingual abilities are a plus

Qualifications

• Previous hotel supervisory experience is required, working with OPERA.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills; bilingual abilities are a plus.
• Familiarity with hotel management software and phone systems is advantageous.
• Ability to work flexible hours, including evenings, overnights and weekends as needed.
• Proven leadership capabilities with a track record of managing teams effectively.
• Knowledge of night audit processes is beneficial but not required.
• A passion for hospitality and a commitment to creating memorable experiences for guests.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person