Front Office Receptionist

The Plaza Hotel

The Plaza Hotel is looking for a Receptionist to join the Team!

About The Plaza Hotel

Recently refurbished and beautifully upgraded, The Plaza Hotel Tallaght has been completely transformed. The interior of this 4-star hotel now features exciting new eateries alongside 122 spacious and comfortable ensuite bedrooms, including a selection of large suites. Two bright and versatile event spaces, along with four meeting suites, provide the perfect setting for conferences and events of all sizes, from 5 to 200 guests.

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Role

This role is ideal for someone who enjoys working with people, has strong communication skills, and can handle a busy front desk environment with confidence and professionalism. As a first point of contact for our guests, you will play a key role in creating a welcoming and positive first impression of our hotel.

Key Duties & Responsibilities

• Welcome guests and visitors in a warm, friendly, and professional manner
• Handle check-in and check-out procedures efficiently
• Answer, screen, and direct phone calls
• Respond to guest enquiries and provide helpful information about the hotel and services
• Support guests with requests and resolve basic issues or direct them to the right person
• Keep the reception area clean, organised, and well-presented at all times
• Manage visitor sign-in procedures and maintain basic security at the front desk
• Handle mail, messages, and deliveries
• Assist with bookings, appointments, and internal scheduling
• Carry out general administrative tasks
• Work closely with other departments to ensure smooth daily operations

Requirements

• A positive, friendly, and professional attitude
• Strong communication and customer service skills
• Good organisational skills and attention to detail
• Ability to work well in a busy environment
• Basic computer and administrative skills
• The ideal candidate will possess at least 1 year’s experience as a Receptionist in a hotel setting

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Starting from €14.60 per hour