Frontend Engineer, Support Productivity

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Engineering

Helsinki, Finland · Tallinn, Estonia

Full-time

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

World-class customer service is one of the cornerstones of Wolt Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 30 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.

In a nutshell, the Support Productivity team is building world-class internal tools for our customer, merchant and courier support. Support is a big deal for us and we will do our best to keep our 25M+ registered customers, 200.000+ courier partners, and 100.000+ restaurant and retail partners happy. Support Productivity is a new team is playing a key role in this equation and it takes some real serious work from our dedicated support teams in each of the 30 countries to ensure the satisfaction of those customers and partners

We are building several admin applications on top of our inhouse chat application to provide a custom support platform that is scalable, reliable and efficient. Our tool supports several thousand concurrent users on top of our in-house chat application built to serve 20mil+ conversations each month.

So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt!

This role can be based in our tech hub in Tallinn or Helsinki.

Key Responsibilities:
Develop responsive and user-friendly interfaces using modern frameworks such as React + TypeScript
Collaborate with cross-functional teams to translate designs and requirements into functional features.
Ensure performance, scalability, and accessibility of web applications across browsers and devices.
Debug, test, and maintain codebases to ensure reliability and quality.
Stay updated with frontend technologies and implement best practices.
Our humble expectations
Frontend experience with focus on React.js and TypeScript,
Testing experience (unit testing - Jest, react-testing-library),
Experience in building scalable and efficient frontend applications
Curiosity and willingness to learn
Ability to communicate effectively with stakeholders
Product thinking - you should not only do what’s being told, but participate in conversations, and challenge the proposed solutions
Nice to have
Experience with backend is a benefit (NodeJs, Python, MongoDB).

Next steps:
This position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

Are you curious about our hiring process? Check out our careers page for more info.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamTech blogHow we workOur cultureOur people
Engineering at Wolt

We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.

We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.

Engineering at Wolt
What we're working on

On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.

Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.

@WoltEngineering
We build beautiful products, the Wolt way

We like to do things well and move fast. Doing that requires less red tape and more trust.

At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.

Our Product Playbook
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”

• Kimbo, Software Engineer

Read Kimbo's story
Team
Engineering at Wolt

We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.

We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.

Engineering at Wolt
Tech blog
What we're working on

On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.

Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.

@WoltEngineering
How we work
We build beautiful products, the Wolt way

We like to do things well and move fast. Doing that requires less red tape and more trust.

At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.

Our Product Playbook
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our people

“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”

• Kimbo, Software Engineer

Read Kimbo's story