Ft Patient Access Representative

Patient Access Representative

Gastro One is a leading gastrointestinal surgery center in Germantown, TN, dedicated to providing exceptional care and service to our patients. We pride ourselves on our team of professionals who are committed to excellence in gastrointestinal health. Join us and be part of a dynamic team that makes a difference every day.

Position Summary

The Patient Access Representative plays a vital role in ensuring a positive and seamless experience for patients from their first point of contact through check-out. This position combines front desk operations, patient registration, and insurance verification responsibilities while maintaining accuracy, professionalism, and compassion in a fast-paced healthcare environment.

Key Responsibilities

Front Desk & Patient Registration

• Greet patients and visitors warmly and professionally upon arrival
• Register patients accurately and efficiently, verifying demographics and contact information
• Manage check-in and check-out processes to ensure smooth patient flow
• Schedule, reschedule, and confirm appointments
• Answer incoming calls and respond to patient inquiries in a courteous and timely manner
• Collect co-pays and payments as required, following established procedures
• Maintain organized and professional front desk and waiting areas

Insurance Verification & Financial Clearance

• Verify insurance eligibility, benefits, and coverage prior to services
• Obtain referrals and pre-authorizations as needed
• Accurately enter insurance information into the electronic medical record (EMR) system
• Communicate clearly with patients regarding insurance coverage, financial responsibility, and outstanding balances
• Collaborate with billing and clinical teams to resolve insurance-related issues

Compliance & Administrative Support

• Maintain strict compliance with HIPAA regulations and patient confidentiality standards
• Ensure accuracy of patient records and documentation
• Assist with administrative tasks and other duties as assigned

Required Qualifications & Experience

• High school diploma or equivalent required
• Minimum of 2–3 years of experience in patient access, medical front desk, or healthcare registration preferred
• Demonstrated longevity and stability in prior roles
• Hands-on experience with insurance verification, eligibility checks, and authorizations
• Familiarity with EMR systems and basic office software
• Strong customer service, communication, and interpersonal skills
• Ability to multitask, prioritize, and remain calm in a fast-paced clinical environment
• Exceptional attention to detail and organizational skills

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage

• Life and AD&D coverage

• Availability of short- and long-term disability

• Flexible financial benefits including FSAs and HSAs

• 401(k) and access to retirement planning

• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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