Fulfillment Operations Lead

Summary

The Fulfillment Operations Lead plays a critical leadership role within the Bauscher Distribution Warehouse, overseeing day-to-day order fulfillment operations, inventory accuracy, and regulatory compliance. This position is responsible for managing the flow of approximately 1.5 million annual orders through EDI and WMS systems, ensuring timely, accurate, and compliant processing. In addition to operational execution, the Fulfillment Operations Lead serves as a key point of coordination between internal warehouse teams and external vendors, with a strong emphasis on Foreign Trade Zone (FTZ) compliance, inventory integrity, and customer satisfaction.

Key Responsibilities

• Manage and process daily order requests received from vendors, including electronic (EDI) uploads and manual entries, ensuring accuracy and timeliness.
• Coordinate closely with vendors to prioritize rush and standard orders, aligning fulfillment activities with required delivery windows and service-level expectations.
• Oversee and generate weekly cycle count programs, assigning counts to warehouse team members and validating results to maintain high inventory accuracy.
• Monitor inventory movements in and out of the FTZ, ensuring all processes adhere to FTZ regulations and internal controls.
• Prepare, maintain, and submit all required FTZ documentation and reporting, including monthly, quarterly, and annual duty and compliance reports.
• Identify discrepancies in inventory, orders, or documentation and lead corrective actions to resolution.
• Provide hands-on operational support across Receiving, Packing, and Shipping as needed to ensure smooth warehouse operations and meet business demands.
• Utilize Excel and other reporting tools to analyze data, track performance metrics, and support operational decision-making.
• Serve as a functional leader on the warehouse floor, reinforcing process discipline, accuracy, and accountability among team members.

Success Metrics

• Maintain high levels of vendor and customer satisfaction, which serves as the primary measure of success for this role.
• Ensure all order requests are processed within established timeframes to support efficient picking, packing, and shipping operations.
• Achieve and sustain inventory accuracy levels of 95% or greater through monthly cycle counts and year-end physical inventories.
• Complete all FTZ and duty-related reporting accurately and on schedule, with no compliance violations or audit findings.

Requirements

• Valid North Carolina Driver's License.
• Minimum of 2 years of related warehouse, fulfillment, or inventory management experience preferred.
• Demonstrated organizational skills with a strong ability to manage multiple priorities and follow through on commitments.
• Proven leadership capabilities, including the ability to guide, support, and influence team members.
• Excellent written and verbal communication skills with the ability to work effectively with vendors and internal teams.
• Strong team-oriented mindset with the flexibility to support various operational functions.
• Advanced proficiency in Microsoft Excel, including the ability to manage and analyze large datasets.

Conclusion:

While this outlines the primary responsibilities of the Fulfillment Operations Lead, it does not preclude additional duties that may arise as business needs evolve. The Fulfillment Operations Lead is expected to exercise strong decision-making skills to assess and adjust responsibilities as necessary.