Full Time Frontline/Receptionist

Tailor Your Resume for this Job

Company Profile:

Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team, and guests so there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and customer service training where every employee is offered the opportunity to experience ongoing world-class education. Diva management strives to provide feedback and guided career planning to develop each team member. At Diva, we offer competitive wages; As you grow in knowledge and skill, you earn wage and career advancement. Diva’s commitment to learning has contributed to our growth and status as a national industry leader.

At Diva, we offer a career, not just a job.

Job Description:

• Schedule guest’s salon and spa services, while implementing proper procedures
• Greet every guest and escort to waiting area
• Educate guests on services to increase service sales
• Provide excellent customer care and exceed guest expectations
• To maximize books for each service technician
• Close sales and encourage guest to pre-book services
• Cross-service selling
• Implement Aveda experiences
• Execute standard telephone procedure using appropriate customer service etiquette
• Perform appointment confirmations, 48 hours prior to appointment schedule
• Inform service technicians of daily schedules and any adjustments
• Resolve guest challenges, utilizing support from Frontline Coordinator/Salon Manager when necessary
• Support retail and service staff with retail sales and productivity
• Create and maintain customer base
• Responsible for balancing and checking register drawer
• General salon, spa, and retail space cleaning and maintenance
• Other duties as assigned

Qualifications:

Education

• High school level required
• Post secondary education in a business-related field preferred

Work experience

• 1+ year(s) retail & customer service experience required
• 1+ year(s) in-salon reception experience strongly preferred

• Aveda background advantageous

Skills

• Strong communication skills to confidently explain information and converse with customers/clients
• Organizational skills to effectively maintain day to day requirements
• Self-confidence and initiative to approach potential customers/clients

Working Conditions:

• High traffic salon in a great location (Chinook Mall)!
• Black Dress Code
• Positive and professional working environment

Work Hours:

• Diva salon spa is open 7 days/week and is open on most holidays. The successful candidate is required to have a flexible availability, including availability during the day, evenings, weekends, and holidays.
• Candidates who do not have flexible availability will not be considered at this time.

What we are looking for:

• Dedicated and creative individuals who are willing to go above and beyond to provide a great experience!

• Individuals who care about the beauty industry and are willing to go above and beyond to provide amazing guest care!
• Individuals with a passion for the beauty/wellness industry
• Individuals who are achievement-motivated to work towards and surpass realistic goals
• Individuals who are coachable and willing to learn and grow!

Benefits includes:

• Education support and advanced training to grow your skills
• Staff and family discounts on products and services
• Paid vacation time
• Employer sponsored extended health care, dental, vision, and prescription drug coverage

If you are interested in this opportunity, please email your resume or apply within.

Diva Salon and Spa would like to thank all applicants, however only those who qualify for an interview will be contacted.

Diva Salon and Spa is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Salon Reception: 1 year (required)
• Retail & Customer Service: 1 year (required)

Language:

• English (required)

Work Location: In person