Fullers360 Ambassador - Waiheke

About us

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

About the role

This role plays a critical part in providing an outstanding Customer Experience for our guests (regulars and tourists) before they step onboard our vessels. This role is threefold including that of wharf host, ticket sales and working in our promotions offices and will be based at our Waiheke ticket office.

Role overview:

• Provide the highest level of customer service with a focus on quality
  
• Assist and supports customers to queue, purchase tickets and provide insights into travelling times, destinations and related
  
• Offer advice on Fullers360 products, services and promotions
• Promote all Fullers360 products, services and promotions

Hours of work (between 6.00am – 12.15am Monday - Sunday):

• Rotating roster including public holidays and weekends
• No set pattern, usually 5 days on and 2 days off
• 120 hours over a 3-week period, average of 40 hours per week
• Morning, afternoon and night shifts
• Morning shifts start between 6am - 8.30am and night shifts finish between 10.30pm – 12.15am

To be successful in this role, you will need to:

• Reside on Waiheke - due to some shifts finishing after public transport operating hours
• Be able to work autonomously and as part of a team
• Have the ability to make quick yet sound decisions and use initiative
  
• Have an outstanding attendance record and a high standard of appearance
• Confident working in a busy and ever-changing work environment
• Experienced working with ticketing or reservations systems preferred

As some shifts finish after public transport, you'll ideally be Waiheke based, within cycling distance or hold a full drivers license and your own transport.

About our benefits and perks (T&C's apply)

• $26.61 per hour
• Free ferry travel for work and leisure for our full time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)
• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
• Free uniform, annual flu shots and EAP (employee assistance program)
• Free period products for our staff and customers
• Access to discounted gym memberships (Auckland Council) and discounted healthcare (Southern Cross)
• Discount at SpecSavers for employees and their family

• Candidates must have the right to work in NZ to be considered for this role.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.