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Gaming Safety Officer-Gilley's
Posted on Sept. 1, 2025
- Park City, United States of America
- 34194.0 - 38956.0 USD (yearly)
- Full Time

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Job Summary: Enforces company guest safety regulations, ensures a controlled and safe environment at Gilley’s. May assist with minor medical situations.
Essential Job Functions:
- Monitors the safety and security of the internal and external facility if assigned as Parking Lot Officer
- Escorts all internal money transfers throughout the gaming facility
- Safeguards Gilley’s assets
- Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures
- Prepares Accident Reports, Medical Reports and Incident Reports
- Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
- Monitors the collecting and transporting of Drop Boxes to the storage area
- Reports improper or illegal acts or suspected improper or illegal acts to the acting Guest Service Manager or acting Gaming Facility Shift Manager
- May train new Guest Safety Officers as necessary
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other departments
- Other duties as assigned
Experience and Qualifications:
- Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
- Basic mathematic proficiency
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Able to use tact when dealing with difficult guests
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audio cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to lift items weighing up to 50 pounds
- Must be able to walk and stand for long periods of time (8-12 hours)
- Excellent vision, including peripheral
- Excellent hearing with the ability to wear an earpiece for 8-10 hours
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.
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