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Gaming Safety Officer-Gilley's

Posted on Sept. 1, 2025

  • Park City, United States of America
  • 34194.0 - 38956.0 USD (yearly)
  • Full Time

Gaming Safety Officer-Gilley's

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Job Summary: Enforces company guest safety regulations, ensures a controlled and safe environment at Gilley’s. May assist with minor medical situations.

Essential Job Functions:

  • Monitors the safety and security of the internal and external facility if assigned as Parking Lot Officer
  • Escorts all internal money transfers throughout the gaming facility
  • Safeguards Gilley’s assets
  • Enforces State Gaming Regulations including the System of Internal Controls and Emergency Operating Procedures
  • Prepares Accident Reports, Medical Reports and Incident Reports
  • Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
  • Monitors the collecting and transporting of Drop Boxes to the storage area
  • Reports improper or illegal acts or suspected improper or illegal acts to the acting Guest Service Manager or acting Gaming Facility Shift Manager
  • May train new Guest Safety Officers as necessary
  • Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
  • Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
  • Observes activity and reports anything that is out of the ordinary
  • Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
  • Ensures all guests are kept in play by providing friendly and helpful service at all interactions
  • Utilizes open body language, politely speaks with and assists guests as needed
  • Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
  • Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
  • Crosstrain in other departments
  • Other duties as assigned

Experience and Qualifications:

  • Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
  • Basic mathematic proficiency
  • Display professionalism; excellent verbal and written communication skills
  • Professional appearance as outlined in the Gilley’s Team Member Handbook
  • Must be able to work both independently and as a member of a team
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
  • Able to use tact when dealing with difficult guests

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations
  • Must be able to respond to visual and audio cues
  • Must be able to read, write, speak and understand English
  • Must be able to bend, reach, kneel and grip items
  • Must be able to lift items weighing up to 50 pounds
  • Must be able to walk and stand for long periods of time (8-12 hours)
  • Excellent vision, including peripheral
  • Excellent hearing with the ability to wear an earpiece for 8-10 hours
  • Have a sense of urgency and keep up with fast paced business practices
  • Operate in mentally and physically stressful situations
  • Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.


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